Skip to content
View in the app

A better way to browse. Learn more.

BuzzTV Help

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

BuzzTV 5

  1. Started by Don Harper,

    I have a dozen B5 boxes. Had to do factory reset on two of them. One worked fine , but can't use utube says box is not compatible, otherbox can't load portal(box is no longer useable) Any ideas?

  2. Started by Gilles1945,

    I'm experiencing a problem with my Buzztv 5X ia128. I have reset 3 time all curled I can't do a factory reset even if I'm pressing together the electric plugin and the pushing reset in the back of the box see my picture.

  3. Hi there, As many others, I have this error for a month now. m3u is working without problem but for a month now (it worked for almost a year), xc api refuse to load. I checked with my provider. He gave me another url and suddenly it worked.. for 10 sec.! When I left app then get back, same error! Tried with / without vpn it's working with other apps (Tivimate / Implayer) it worked for almost a year then stop working recently (app update?) Cleared data / cache So it definitively comes form the app/box, not my provider Any ideas? Fred

  4. I have to continuously unplug and plug back in to get this box to work at all. Otherwise my channels load but only get black screen. When I disconnect and reconnect power I then have to reconnect Internet. But first I have to connect a hotspot then turn on wifi otherwise the box won't connect. Please don't say its the connection, my firestick works fine as do other providers. Thanks for any help.

    • 2 replies
    • 1.2k views
  5. Started by Cbf39,

    Can I upgrade my BT-200 remote that came with my XRS4900 to the BT-350 voice model? I’d really like to use the voice searching features in the apps I’m currently running

    • 2 replies
    • 1k views
  6. Started by iceman691,

    Does the buzztv boxes support dolby atmos sound? Hooking it to a sound bar. Thanks in advance!

    • 1 reply
    • 865 views
  7. Started by Rhian,

    All of a sudden the sound is not working in the box. Not for any app. I’ve unplugged, restarted, check volume levels on tv and kn the box. It was working fine a just an hour ago.

  8. Started by WhiteZombie,

    Hello, I am wondering if there are plans to add a way to limit the maximum number of recordings for certain programs? I know this is commonplace for TV providers PVRs but the Buzz TV box seems to lack this useful functionality. For example i'd like to setup max 2 of same program and to overwrite existing episodes but there doesn't seem to be a way to do this. Or let's say I want max of 5 recordings for another show but don't overwrite new episodes. Wondering if there are plans to add this in? Currently I have it setup to record the News but I only watch it once and a while and it's quickly filling up the hard drive. Yes I can manually delete it but this basic …

  9. Started by stuart,

    Overnight TV won't play previously viewable programs, Landman, Killing Kind............ seems to be programs from Paramount??? other programs running as normal....... Tried to reset, any updates, cleared memory, rebooted..... nothing seems to work........ screen just goes black Any suggestions......

      • Like
    • 9 replies
    • 1.6k views
  10. Started by Anna K,

    Can Buzz Tv E5 generate close captions in VOD?

  11. Started by rdw33,

    I was changing the MAC address on my BuzzBox and deleted a few characters of data in error on device 2. Any way to fix?

      • Like
    • 35 replies
    • 6.5k views
  12. Unplug and restart. No changes. Can't get to settings for changes. Ideas please

      • Haha
      • Like
    • 39 replies
    • 14k views
  13. Started by Laurel,

    I continue to have Unknown Stream Error issues. I’ve even changed internet providers. I get this message on just one channel. My local news. It’s an over the air channel. I’ve used various combinations of suggestions found online from Buzz5. Nothing works. Can I get a screen shot of what my settings should be. Thanks in advance

  14. How do I reset account settings

      • Like
    • 6 replies
    • 1.6k views
  15. Started by Gary Helm,

    I'm a newbie so bear with me. How do you add Prime video app?

  16. Started by Peter Magro,

    Got this message today on my x5. I didn't see anything on the website

      • Like
    • 2 replies
    • 1.4k views
  17. Hey everyone, I'm hoping I'm posting this in the right place. This is an issue that I've encountered before. On the old operating system we lost the ability to control the volume when watching YouTube, and only while watching YouTube. All other times volume control works perfectly. So I took my box in to the person I bought it from. He upgraded my E2 Plus Essentials box to the new Buzztv 5 operating system and that seemed to fix the issue. Then today I go to use the YouTube app amd again I cant control the volume again. The system doesn't allow me to uninstall the app so I can try reinstalling it. Not sure what to do. Any help is greatly appreciated.

      • Like
    • 4 replies
    • 2.9k views
  18. Started by Barr Gu,

    I recently made the upgrade from the HD 5 dongle to the classic anniversary edition. But I am finding the picture and audio freezing and stuttering at times. I have the latest update loaded, V20250412. I cannot tell if the firmware needs an update or if it is the streaming box that has a problem.

  19. Started by buzywoman,

    in buzztv 5 sheduler in french Thusday is "J" but actually is "M" is y ou have a future update please correct this because y have 3 "M" and 2 "D" and saturday is S not d actually: DLMMMVD Correct: DLMMJVS tanks-you

  20. Started by stuart,

    up down arrows on remote stopped working

      • Like
    • 1 reply
    • 1.3k views
  21. My BuzzTV box has become extremely slow in loading up VOD programs and TV channels when I switch from VOD to Live TV. I have to restart the device or choose the Refresh option which takes a few minutes. This happens at least once or twice a day and only on Buzz TV box. The other boxes have no such problem. The internet speed to the box is 150Mb+. Any suggestions to minimize the delay?

      • Like
    • 6 replies
    • 2.5k views
  22. Started by Jean Merrill,

    System not loading

      • Haha
      • Like
    • 4 replies
    • 2.2k views
  23. Started by stuart,

    keep getting "unknown stream error" when trying to watch certain programs........... some episodes of a series will run then others don't have tried to reset and update without any success, very irritating....

      • Like
    • 6 replies
    • 3k views
  24. Started by Sandra,

    Hello , I just got the B5 box and am having an issue with the Catchup feature. I like to go back and watch shows I missed earlier, so I use this feature a lot. It worked fine for the first couple of hours that I had the box set up , but then it stopped working. I could also go to the Guide and scroll back to shows that were on earlier. That no longer works either. I didn’t change a single setting. The only thing I did was add some tv shows and movies to my favourites on VOD. When I try the feature under the Live tv shows , the shows listed have a 3/4 sized circle with an arrow in the middle ( like a “ Play “ symbol. What does this mean ? It seems to come and go. Than…

      • Like
    • 16 replies
    • 4k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.