Emporium

Tried 3 different server and no issues here. What version of BuzzTV 6 are you running ? (Many ways to check but one way is from the LiveTV screen, press OK to get the channel list. Then go left a few times.. On the leftmost panel, go up to Main menu and press OK. Version number should be listed at the bottom of the Main menu panel). Are you running a VPN ? If so, try changing server (different VPN servers have their ups and downs).

On which box ? BuzzTV 6 now runs on more boxes (P6, G Series, Classic AI, and L1 (lite version) ) I don't have this issue on any of my boxes however.

Yes. In a lot smaller concentration however. "Some" Windex formulas can contain typically up to 5% alcohol. Not the typical 70% that most wipes contain. But honestly, I have never needed to use anything more than a lightly damp microfiber towel to wipe them down quickly.

I'm Greek, so everything just get's wiped down with a rag moist with a little Windex Not sure I'd recommend alcohol wipes, since over time the alcohol may affect the metallic blue colored screening on the top of the Classic AI.

Too bad the old harmony remotes are no longer They used to be great for combining all the stuff and the device databases were huge.

The fact that the box does NOT process the audio and passes it through, it does not have control of the volume level. So that is unfortunately NOT an option. IF CEC is enabled for Volume control and TV supports it, the big-buttons for volume control on the remote should be able to control the volume on your TV through CEC. Assuming it has variable volume and it is NOT passing control via CEC to your home theater system. This is exactly how some of the firesticks would do it since they have NO internal variable volume control of their own. I suspect it may be a case of too many embedded CEC controls. As a test try unplugging your playbar from the TV and see if the CEC controls can control your TV volume. Does your TV have anything in the menu options to enable/disable CEC volume control ?

Under the HDMI-CEC settings, you have one switch on top, and then 4 additional switches under it. One is namely the "Volume Control" option. Is that enabled or disabled ? In your situation, since you are using digital out for surround also, you should be using MAX Volume set to on. Then assuming you have Volume option enabled above and your TV/System supports it (check TV for CEC settings options), the volume buttons on the remote would control the volume level of the TV via CEC. This way EVERYTHING would be passed along to the TV/Home theater for processing and volume control. However as you already know, there is a bug where the "Never use surround" option is forced to on everytime you turn the box on. And as Buzz already mentioned to you that it will be fixed in their next update ( https://buzztvhelp.com/topic/14958-defaults-to-no-surround-sound/#findComment-41943 ).

Do you have any receiver setup for surround sound on your setup ? Or just basic box connected to TV with basic speakers/simple sound bar ? Sounds to me like some channels have surround sound encoding and the box is trying to pass-through to external device (as such, the device can no longer control the volume - since it is pass-through). If that is the case, then Go to Settings->Device Preferences->Display and Sound->Advanced format & processing. Turn off all the the 4 listed formats, and then select "Advanced sound settings", "select formats" and select "None: Never use surround sound". Try that and see if that helps. PS: Is there any reason you have CEC enabled ? I disable all CEC, and just turn TV and box on separately. After that I only need to control the box.

The G21 remote is not programmable. I'm sure everything was regulated by google on that. The only functions you will have are possibly CEC functions if enabled.

purpose ? Is it to be able to use unpowered external hard drives with the unit ? If that is the case, then you would have to check the specs of your external drives to see how many mA of power they require to spin-up and see how much power the USB hub you choose can output to each port, max. With most of my buzz devices, I typically use either a large quality USB stick (which does not require any additional power), or I use powered external drives which do not rely on the host device for power.

What is the context ? For entering Server info ? If it's for server info, the best option is to use the QR code or IP method listed at top of server screen and use your phone/tablet to enter that info. A hell of a lot easier than using a remote. Now for other apps, the only way I know how, is to switch to mouse cursor mode (mouse pointer button to bottom right of DPAD). Then move to the entry box/field, press OK to select it, and then you can long press the OK button as you would on a phone screen, to get the context menu which will often include options like "Select All" "Cut" "Copy" "Paste"... Then you select which option you want and hit OK again. I have not tried it on the Classic AI specifically, but so far on most buzz boxes, that works.

Contact cs @ Buzztv.com if it is still under warranty.

Hehe.. He didn't, but I did..:) And I just tested a few devices I had tested previously and I am glad to say that the issue seems resolved with 309. For reference, I tested with an Anker Soundcore (old original one), a JBL Wonderboom, a cheap Chinese freebie BT speaker that came in a case of Sapporo beer, and a Poly Voyager 2 headset. All seem to work fine now. I connected and forgot each device at least twice each to ensure it would re-pair. Using the cheap Chinese freebie, I had to unpair and pair a second time since te first time it was way out of sync. Second time it was also out of sync slightly, but as soon as I changed channel, it was perfectly synced. Bounced back to original channel and all good. So I suspect the channel changed forced it to resync the video/audio timing. However one thing I did notice is that when you initiate a BT "pair" request, the remote no longer controls the P6 using BT. You need to wait a few seconds and remote switches back to IR mode to complete the pairing (selecting the PAIR/CANCEL option), and then once the pairing is done, it reconnects and all is back to normal. So it is like the Pairing request for the speaker, pauses the BT communication temporarily until the pairing is complete. Luckily you don't need to pair often if it is the device you plan to use regularly with your P6. Nice work Buzz. Thanks.

I'll give it a shot tonight when I get back from the office and report back, since I was able to reproduce previously.

Don't assume it is not an HDMI issue. Bad HDMI can cause all sorts of odd behaviors, since it can be getting erroneous commands. Was it working fine and all of a sudden it is doing that ? Or is it new and has been like this since you installed it ? Is the box in an enclosed environment (like in a cabinet or behind the TV vent, etc..) ? Proper airflow ? Have you tried another power outlet (maybe it has brownouts) ? If you have another USB-C power adapter that supports the basic 5V 2A output, have you tried swapping out the original power supply, just in case it happened to be defective ?