Rudy Dominguez

Any update regarding ovpn fix being deployed?

Yes I did check for update. Okay glad to know that I wasn’t doing something wrong. Thanks for the clarification

Mine is on 20260813180821. Tried new credentials for config but still not able to connect.

Okay, I’ll look at that. Thanks

My Surfshark vpn config file no longer connects. It just says connecting for about 15 seconds before it says disconnected. Have tried new Surfshark configs as well ExpressVPN configs

Wish this would’ve come a few days sooner. Already shipped my unit in for RMA

Thanks

Yes I tried both hard reset (1986) and factory reset within the app. I’ll reach out to customer service like you suggested

It’s just really strange. I have other L1’s that I’ve update without any issues, it’s just this particular one that won’t update

I have nothing attached to it

I left the L1 on for the last 22 hours and I’m still unable to update from version 20260612152000. I get the message that a new firmware version 20260813 is available. I click confirm, says it’s loading update list, completes that and gives the option to reboot to install. After I click reboot to install it reboots but still shows the old firmware. I even clicked remind me later but it never updated

Okay. I will try that. Thanks

I’ve been stuck on the June 18th firmware. I tried hard resets, factory resets, etc but it doesn’t update. Just tried to newest update which downloads and then says to reboot which I do but after it reboots it’s still on the June 18th firmware. Also will not update the app.

That worked. Thanks

Thanks. Will do