tvlarry

Yes you did. Just blowing steam. I promised some units this weekend and was setting them up and saw the CC locked on. No worries, I understand these issues take time to resolve. And thanks for your replies to try settings.

I signed out, and actually learned about 3rd party subtitles on that web site for VOD and Series The issue is all Live TV channels are defaulted to Subtitles "AUTO" They need to be defaulted to "Disabled" as all the Buzz units I have tested and are using. This Buzz6 has "AUTO" what is Auto ? Automatic Display of subtitles ? Makes no sense to me, sorry. Maybe the Software can be updated to default all loaded Live TV to "Disabled" ??

Created Account, same issue (there is No Setting to Turn Off subtitles other than the embedded function of each channel, but those setting do not hold.) The Opensubtitles.com are for VOD and TV Series Decoding in different languages, not Live TV CC However, changing the font size here does change the CC displayed font size. This is obviously a software issue with this model box. Can you please forward and have the firmware coding correct this please ? There is no way on our end to correct it other than to every time you turn on the box you have to disable the subtitles on 1 channel which is ridiculous. thanks

Thank you nbs on a new box the "Online Subtitles" 3 separate selections "Login", "Preferred Subtitle Language", " Clear Subtitles Cache" ,are defaulted to "Signed out" Since this function of Subtitles are inactive due to "signed out", they should not be active. And since Close Captions are not Subtitles, what does this have to do with what this issue is ? Subtitles are for a detailed on screen decoding in a different language. CC is listed under the Buzz System Settings, and turned off. Close Captions are appearing all the time on every Live Channel until you go into 1 channel and "Disable" Subtitles Then the CC for that channel stops, shows "disabled" however all other channels also have no more CC showing but the Subtitles are still in "AUTO". turn the box off or change to another App, and the issue returns. DO you want me to perform a free "OpenSubtitles" account ? No other model Box requires this in prior models. You have to go to www.opentitles.com and create an account and login to actually get a Login. Larry

On Live TV the CC Function defaults to Auto on every channel System Settings has Accessibility/Captions/ OFF Every channel has Subtitles defaulted to Auto. (Close Caption is really not Subtitles) If you press green button on BT350 remote, you bring up the Subtitles and Audio settings. While you are in this menu press Disabled then back out, all the other channels still have Auto enabled but CC is now OFF. All channels fixed with no CC after doing this procedure untill you back out of Live TV and go to VOD or any other App then come back in to Live TV, same CC issue. Firmware V20260402 VERSION 1.0.347 software Every time I check a new model out first time I always find some kind of glitch. Anyone that can assist would be appreciated, thank you

Typo yes, Shutdown I use to turn off the X5 and the TV Using Suspend or Standby has issues with this Model Thanks for the typo

Follow up to Post Nov. 15,2025 X5 models I purchased had to turn off "Standby" and change to "Suspend" Boxes reboot every single time at power on with no issues Issue was never resolved from using "StandBy" Buzz has not acknowledged this is a chipset issue or firmware issue

Update: Hard reset did not correct the "no power on using IR or Bluetooth in AM after using "suspend" prior night to turn off" So after Not Using "suspend" change to "Power Down" & "Power On" seems this is a bypass of the issue. I did try the units on another TV to see if it was the CEC signal causing it not to come out of "suspend", and no difference. Sometimes next day, stuck in red LED state, with no "wake from suspend" The Hard reset may have corrected the unit from disconnecting from WIFI after using "suspend" and getting the unit to power on next day to find there is no internet connected, only WIFI "saved"

Reset performed, time will tell. Thanks for suggestions

got it

XRS4500 older unit video shows, is the procedure the same for X5 ?

ok thanks will try it

Not sue Emporium, I am having issue with both units so lets see what they recommend

Thanks for responding Buzz wants to see the units, so I am shipping them back. I provided photos and they would like to reproduce the issues.

I do not see a way to actually "shut off" bluetooth, so I unpaired the remotes. Now that I am using IR and set power to "standby" the Blue LED stays on in "standby" When remotes were paired with bluetooth, and powere was set to "standby" the blue power LED changed to red. So turning off bluetooth should not have any bearing on the power LED in "standby" indicating there is now a different function controlling "standby" On other models this is not the csse. Bluetooth ON, power to "standby" when activated, power LED goes red. I will try iin this config to see if the dropping WIFI is also corrected. thanks

I will try that now and let you know. Turn off Bluetooth...

Thank you, did not know that. Just purchased 2 units several months ago, and getting around now to test them. It is frustrating to learn that features you are use to may not operate any longer. I hope this can get corrected, I certainly can not recommend these models or sell them knowing this issue exists.

Thanks Emporium, Hardwiring my unit via cat5 still will not correct the intermitting loss of power back n from Standby. Incidentally I have never had any Buzz unit do this and I have had plenty. This X5 definitely has issues that needs attention. I also am going to try another X5 out of box to see if similar issues arise and forward that info to Buzz. For the time being, I have changed Standby to Power Off, and waiting for box to turn on, load firmware, load software, wait for channels to update, and wait for CEC to turn on TV is really not that bad, but its nice to have a quick picture, instant on without the wait, thats why Buzz has this defaulted in use out of box. RYU, switching to IR from Bluetooth ? That would have nothing to do with dropping the prior WIFI "connected" to "saved" and no connection. Plenty of signal strength, actually more than using the U5, so the X5 disconnects for some reason, lets see what happens with the second X5 unit. Larry

My X5 has similar issues, just purchased and here are the issues. Every so often the unit gets stuck in Standy Mode will not power wake. Have to unplug the power which resets the unit. This happens at least once or twice a week now. Second issue is in Standby, the X5 drops connection from the WiFi. This has been confirmed I can go to WiFi setings and the signal it was "connected" to now says "saved" You have to actually manually connect again. These 2 issues are annoying and after reading these Posts, there may be a firmware issue. This is not a IPTV Server issue. This is not a Router issue because other Buzz U5s work flawless. I used a U5 in this same connection scenerio with no issues for years. Only the X5 has 2 intermitting problems.

Thank You RYU, will give it a try

Does anyone know a way to easily move downloaded or recorded movies from one internal hard drive to another on the U5 models or any Buzz models ? Seems the formatted internal drives can not be moved from one box to another. Is it possible to link the U5 as a Server on internet and send the recordings or downloads to another box ? We need an easy way to do this. I tried a Copy HDD unit where you can install a blank SSD and the removed internal SSD of the Box into this HDD Copy Unit. Files were moved but the Buzz units did not see the files.

Why this remote will not work with Live TV or VOD ? Whats the purpose of the voice search function then ?

V5.0.937 has a Bug After upgrading on several U5 units the Search Function under VOD "Search by Actor" no longer works. Box reboots every time you enter data in the Search field after selecting Search by Actor. Then trying to get back into Live TV unit goes to Loading Channel List again and stalls sometimes.This is a new issue and affects all U5 units. The prior App software worked fine on the same search.

Using the Learning Remote Feature bypasses the CEC settings of the box. There is a software issue with the Android 9 in the XRS4900, I see it on multiple units. The CEC will turn off the Samsung but not back on. The Android 11 on the other boxes works because there is a separate setting for TV off ,TV on. I have notified Buzz concerning this issue. When you use the BT-200 or BT-250 and program the codes or learn the codes of the TV, CEC does not work since the remote has sent a signal to the TV to Turn Off or On.

Great News !