Since the new update I have subtitles showing up on lots of channels in live tv

I cannot find hoe to turn them off

Before use to press left arrow and it showed options for it but no longer there

Thank you so much for your time

Hit green button and disable

Thank you so much

Okay noticed two things today

When i finish watching for the day I turn the box off, when i turned it on this morning and was in live tv the subtitles were back green button turned subtitles off again

when i refreshed tonight again subtitles on again green button turn subtitles off

Can we go back to the old way where subtitles were off and you turned them on as needed

On Live TV the CC Function defaults to Auto on every channel

System Settings has Accessibility/Captions/ OFF
Every channel has Subtitles defaulted to Auto. (Close Caption is really not Subtitles)
If you press green button on BT350 remote, you bring up the Subtitles and Audio settings. While you are in this menu press Disabled then back out, all the other channels still have Auto enabled but CC is now OFF.

All channels fixed with no CC after doing this procedure untill you back out of Live TV and go to VOD or any other App then come back in to Live TV, same CC issue.

Firmware V20260402

VERSION 1.0.347 software

Every time I check a new model out first time I always find some kind of glitch.

Anyone that can assist would be appreciated, thank you

Everytime?..lol

Issue has been reported already as you can see

On 7/17/2026 at 11:38 PM, gig63 said:

Okay noticed two things today

When i finish watching for the day I turn the box off, when i turned it on this morning and was in live tv the subtitles were back green button turned subtitles off again

when i refreshed tonight again subtitles on again green button turn subtitles off

Can we go back to the old way where subtitles were off and you turned them on as needed

Try this

Menu, settings ,configuration video player Turn online subtitles off

Thank you nbs

on a new box the "Online Subtitles" 3 separate selections "Login", "Preferred Subtitle Language", " Clear Subtitles Cache" ,are defaulted to "Signed out"

Since this function of Subtitles are inactive due to "signed out", they should not be active.

And since Close Captions are not Subtitles, what does this have to do with what this issue is ?

Subtitles are for a detailed on screen decoding in a different language.

CC is listed under the Buzz System Settings, and turned off. Close Captions are appearing all the time on every Live Channel until you go into 1 channel and "Disable" Subtitles

Then the CC for that channel stops, shows "disabled" however all other channels also have no more CC showing but the Subtitles are still in "AUTO".

turn the box off or change to another App, and the issue returns.

 

DO you want me to perform a free "OpenSubtitles" account ? No other model Box requires this in prior models.

You have to go to www.opentitles.com and create an account and login to actually get a Login.

 

Larry

Created Account, same issue (there is No Setting to Turn Off subtitles other than the embedded function of each channel, but those setting do not hold.)

The Opensubtitles.com are for VOD and TV Series Decoding in different languages, not Live TV CC

However, changing the font size here does change the CC displayed font size.

 

This is obviously a software issue with this model box.

 

Can you please forward and have the firmware coding correct this please ?

There is no way on our end to correct it other than to every time you turn on the box you have to disable the subtitles on 1 channel which is ridiculous.

 

thanks

 

 

 

 

Edited August 11Aug 11 by tvlarry

no one said to create an account

just make sure it's signed out

I signed out, and actually learned about 3rd party subtitles on that web site for VOD and Series

The issue is all Live TV channels are defaulted to Subtitles "AUTO" They need to be defaulted to "Disabled" as all the Buzz units I have tested and are using.

This Buzz6 has "AUTO" what is Auto ?  Automatic Display of subtitles ? Makes no sense to me, sorry.

Maybe the Software can be updated to default all loaded Live TV to "Disabled" ??

 

 

I turn it off for one all are off

20 minutes ago, tvlarry said:

I signed out, and actually learned about 3rd party subtitles on that web site for VOD and Series

The issue is all Live TV channels are defaulted to Subtitles "AUTO" They need to be defaulted to "Disabled" as all the Buzz units I have tested and are using.

This Buzz6 has "AUTO" what is Auto ?  Automatic Display of subtitles ? Makes no sense to me, sorry.

Maybe the Software can be updated to default all loaded Live TV to "Disabled" ??

 

 

I already told you buzz is aware of the issue

Yes you did.

Just blowing steam. I promised some units this weekend and was setting them up and saw the CC locked on.

No worries, I understand these issues take time to resolve. And thanks for your replies to try settings.

 

 

On 8/11/2026 at 10:48 PM, tvlarry said:

Yes you did.

Just blowing steam. I promised some units this weekend and was setting them up and saw the CC locked on.

No worries, I understand these issues take time to resolve. And thanks for your replies to try settings.

 

 

Fixed and sent on V362 today