BT500

Question about BT500 remote This BT500 remote can be used to control Buzztv AI classic ? thanks

Hi all. The large Vol + and - toggle on the left side of the remote isn't changing the volume on my TCL TV. The small Vol +, - and mute buttons do, however, work in controlling the volume. Also, the red TV power button doesn't work on the TV as well. I went through the auto pairing setup for the remote and it correctly identified the TV as a TCL, but during all of the code checks in the auto setup, I never saw the onscreen volume indicator. It gets to the end of the auto setup and says "success", but clearly it's not successful. Nothing blocking the TV IR sensor as the original TV remote controls power and volume via IR fine. Ii have tried auto setup multiple times, as…

Previously my Remote Software update radio button from Home page showed as incapable to receive or install updates. I reset and paired the remote again with no change. This has been doing it for awhile and the remote still functions, however just lately it shows no previous firmware/software in the listings (just hyphens) and it has the popup window stating an update is available. 2 radio buttons are visible (install) (cancel) Selecting/clicking on either one has no response and therefore no update. Any suggestions? Thank You

https://buzztv.com/quick-start-guide-links/