42 minutes ago, Redhusker24 said:

I can use it and move it around like normal but in the remote app it says remote connecting and the blacklight option is greyed out.

That usually means it is NOT paired with BT.  You are probably just using the IR functions of the remote.

Manual can be found here:

https://buzztv.com/site/wp-content/uploads/2022/05/BT400-300_manual_WEB_v6_Compress.pdf

I'd probably go into remote/accessory menu, unpair the remote, then do a factory reset on the remote (see manual above), and then go into menu and add new remote and put remote into pairing mode to re-pair the unit.

 

the boxes are provided with a start smart card

read it 😉

How do I pair it again?

26 minutes ago, Redhusker24 said:

How do I pair it again?

are you trying to be funny?

you were given a link

you were told about the start smart card

it gives you this link

https://buzztv.com/site/smart-remote/

It works but it won't let me select the backlight option and when I go into remote settings it also says connecting still.

46 minutes ago, Redhusker24 said:

It works but it won't let me select the backlight option and when I go into remote settings it also says connecting still.

are you still referring to the bt 400?

you're all over the place in this thread

Sorry yes the BT400

home screen/all apps

do you see buzztv smart remote app?

That's all it says and yes it's installed

CHANGE batteries...  When batteries are getting low, the IR functions will continue to work and BT functions will take a back seat.

 

did you press home/ok buttons at same time to scan for remote?

and get within a few  feet of the box?

 

Any other remotes work on Buzz Boxes? Tried Shield Pro and ONN remotes. They pair fine just volume doesn't work. Any ideas ? Thanks

3 minutes ago, chillenandy321 said:

Any other remotes work on Buzz Boxes? Tried Shield Pro and ONN remotes. They pair fine just volume doesn't work. Any ideas ? Thanks

Not sure how to start your own thread? No need to double post.