gig63 Posted July 16 Posted July 16 Since the new update I have subtitles showing up on lots of channels in live tv I cannot find hoe to turn them off Before use to press left arrow and it showed options for it but no longer there Thank you so much for your time Quote
gig63 Posted July 18 Author Posted July 18 Okay noticed two things today When i finish watching for the day I turn the box off, when i turned it on this morning and was in live tv the subtitles were back green button turned subtitles off again when i refreshed tonight again subtitles on again green button turn subtitles off Can we go back to the old way where subtitles were off and you turned them on as needed 2 Quote
tvlarry Posted August 11 Posted August 11 On Live TV the CC Function defaults to Auto on every channel System Settings has Accessibility/Captions/ OFF Every channel has Subtitles defaulted to Auto. (Close Caption is really not Subtitles) If you press green button on BT350 remote, you bring up the Subtitles and Audio settings. While you are in this menu press Disabled then back out, all the other channels still have Auto enabled but CC is now OFF. All channels fixed with no CC after doing this procedure untill you back out of Live TV and go to VOD or any other App then come back in to Live TV, same CC issue. Firmware V20260402 VERSION 1.0.347 software Every time I check a new model out first time I always find some kind of glitch. Anyone that can assist would be appreciated, thank you Quote
nbs. Posted August 11 Posted August 11 Everytime?..lol Issue has been reported already as you can see Quote
nbs. Posted August 11 Posted August 11 On 7/17/2026 at 11:38 PM, gig63 said: Okay noticed two things today When i finish watching for the day I turn the box off, when i turned it on this morning and was in live tv the subtitles were back green button turned subtitles off again when i refreshed tonight again subtitles on again green button turn subtitles off Can we go back to the old way where subtitles were off and you turned them on as needed Try this Menu, settings ,configuration video player Turn online subtitles off 2 Quote
tvlarry Posted August 11 Posted August 11 Thank you nbs on a new box the "Online Subtitles" 3 separate selections "Login", "Preferred Subtitle Language", " Clear Subtitles Cache" ,are defaulted to "Signed out" Since this function of Subtitles are inactive due to "signed out", they should not be active. And since Close Captions are not Subtitles, what does this have to do with what this issue is ? Subtitles are for a detailed on screen decoding in a different language. CC is listed under the Buzz System Settings, and turned off. Close Captions are appearing all the time on every Live Channel until you go into 1 channel and "Disable" Subtitles Then the CC for that channel stops, shows "disabled" however all other channels also have no more CC showing but the Subtitles are still in "AUTO". turn the box off or change to another App, and the issue returns. DO you want me to perform a free "OpenSubtitles" account ? No other model Box requires this in prior models. You have to go to www.opentitles.com and create an account and login to actually get a Login. Larry Quote
tvlarry Posted August 11 Posted August 11 (edited) Created Account, same issue (there is No Setting to Turn Off subtitles other than the embedded function of each channel, but those setting do not hold.) The Opensubtitles.com are for VOD and TV Series Decoding in different languages, not Live TV CC However, changing the font size here does change the CC displayed font size. This is obviously a software issue with this model box. Can you please forward and have the firmware coding correct this please ? There is no way on our end to correct it other than to every time you turn on the box you have to disable the subtitles on 1 channel which is ridiculous. thanks Edited August 11 by tvlarry Quote
dishuser Posted August 11 Posted August 11 no one said to create an account just make sure it's signed out Quote
tvlarry Posted August 11 Posted August 11 I signed out, and actually learned about 3rd party subtitles on that web site for VOD and Series The issue is all Live TV channels are defaulted to Subtitles "AUTO" They need to be defaulted to "Disabled" as all the Buzz units I have tested and are using. This Buzz6 has "AUTO" what is Auto ? Automatic Display of subtitles ? Makes no sense to me, sorry. Maybe the Software can be updated to default all loaded Live TV to "Disabled" ?? Quote
nbs. Posted August 12 Posted August 12 20 minutes ago, tvlarry said: I signed out, and actually learned about 3rd party subtitles on that web site for VOD and Series The issue is all Live TV channels are defaulted to Subtitles "AUTO" They need to be defaulted to "Disabled" as all the Buzz units I have tested and are using. This Buzz6 has "AUTO" what is Auto ? Automatic Display of subtitles ? Makes no sense to me, sorry. Maybe the Software can be updated to default all loaded Live TV to "Disabled" ?? I already told you buzz is aware of the issue 2 Quote
tvlarry Posted August 12 Posted August 12 Yes you did. Just blowing steam. I promised some units this weekend and was setting them up and saw the CC locked on. No worries, I understand these issues take time to resolve. And thanks for your replies to try settings. 1 Quote
allaboutbuzz Posted Monday at 08:09 PM Posted Monday at 08:09 PM On 8/11/2026 at 10:48 PM, tvlarry said: Yes you did. Just blowing steam. I promised some units this weekend and was setting them up and saw the CC locked on. No worries, I understand these issues take time to resolve. And thanks for your replies to try settings. Fixed and sent on V362 today 5 Quote
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