Bigboyos1985 Posted May 19 Posted May 19 My box is randomly rebooting itself. I have factory reset it and it is still doing it. Any advice? Quote
nbs. Posted May 19 Posted May 19 Did you get to the android recovery screen? Which option did you select? Quote
Bigboyos1985 Posted May 19 Author Posted May 19 18 minutes ago, nbs. said: Did you get to the android recovery screen? Which option did you select? No, it won't let me. It just reboots every 20min or so now. Quote
dishuser Posted May 19 Posted May 19 are you using the power supply that came with the box? any external drives connected? tried a different hdmi cable? Quote
Bigboyos1985 Posted May 19 Author Posted May 19 Yes using the cable that came with it. No external drive. It's not an HDMI issue. Whole box just keeps rebooting itself. Quote
Emporium Posted May 19 Posted May 19 Don't assume it is not an HDMI issue. Bad HDMI can cause all sorts of odd behaviors, since it can be getting erroneous commands. Was it working fine and all of a sudden it is doing that ? Or is it new and has been like this since you installed it ? Is the box in an enclosed environment (like in a cabinet or behind the TV vent, etc..) ? Proper airflow ? Have you tried another power outlet (maybe it has brownouts) ? If you have another USB-C power adapter that supports the basic 5V 2A output, have you tried swapping out the original power supply, just in case it happened to be defective ? Quote
Bigboyos1985 Posted May 19 Author Posted May 19 5 minutes ago, Emporium said: Don't assume it is not an HDMI issue. Bad HDMI can cause all sorts of odd behaviors, since it can be getting erroneous commands. Same HDMI on a non-Buzz box and it is fine. Was it working fine and all of a sudden it is doing that ? Or is it new and has been like this since you installed it ? It was working fine and started acting up today. Is the box in an enclosed environment (like in a cabinet or behind the TV vent, etc..) ? Proper airflow ? Out in the open and nothing around it. Have you tried another power outlet (maybe it has brownouts) ? Outlet is fine. Tested with a tester and it is fine. If you have another USB-C power adapter that supports the basic 5V 2A output, have you tried swapping out the original power supply, just in case it happened to be defective ? Don't have one that will fit and power the box. Quote
nbs. Posted May 19 Posted May 19 4 hours ago, Bigboyos1985 said: No, it won't let me. It just reboots every 20min or so now. Then you are doing it right Quote
Bigboyos1985 Posted May 19 Author Posted May 19 46 minutes ago, nbs. said: Then you are doing it right I did get it hard reset and it is still doing it. Something wrong with the box Quote
nbs. Posted May 19 Posted May 19 You should be able to select one of the options on recovery screen Did you select wipe data? Quote
Bigboyos1985 Posted May 19 Author Posted May 19 5 minutes ago, nbs. said: You should be able to select one of the options on recovery screen Did you select wipe data? Yes I did and it's still doing it. Quote
Bigboyos1985 Posted May 19 Author Posted May 19 I have done everything offered. I haven't even had this box 6 months. Quote
Bigboyos1985 Posted May 20 Author Posted May 20 16 minutes ago, nbs. said: Youve tried a different power supply? Yes, bought a new one Quote
Emporium Posted Wednesday at 01:23 AM Posted Wednesday at 01:23 AM Contact cs @ Buzztv.com if it is still under warranty. 1 Quote
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