Justkodia

I just bought a xrs4000 for a customer and on the initial boot it updated to buzz 5.

Turned on Bluetooth and now WiFi will stay on and it is showing me available networks. If I have my Ethernet cable plugged in and try to connect to a wifi network the box tried to connect but then shows an error of Could Not Find <MYSSID> but once I unplugged my Ethernet it connected fine.

I have restarted about 7 times and done a power pull 3 times. WiFi doesn't scan any visible networks and turns off.

WiFi not working. I turn it on, no networks appear (not mine or any in the vicinity) and then after a few seconds the WiFi option turns off on it's own. What other information do you require to fix this? I do not want to do a hard reset either if I can avoid it.

My suggestion is to try another HDMI cable and see if that clears it up.

Same with me on my box (4000xrs) but for some reason the box the customer had(4500) kept completely restarting at random times(I had it hooked up at my house for a day and never experienced it) ..I took it back from them did the hard reset and hoped for the best but the day they took it home it restarted again. The only other change I did after was turn off all notifications on all the apks installed and it has not restarted since.

Cyberflix was one of them but I turned them all off in case .

For the box I had with the restart issues it was discovered that there were conflicts with APKs installed and with the notifications with them. I turned off notifications on all the installed APKs and it seems to have fixed the issue.

Yes, same power supply and HDMI from the box. My first thought was they used another power supply and messed up the box so I made sure they used the one supplied. I just sent in a support email with all the info from the box maybe there is a way to figure it out..if not ill do a hard reset bring it back to the client and physically go to set it up.

I have the box with me and in the last 2 hours not one restart. I haven't done a hard reset but wonder what would be causing the issue at the clients house. The only difference is the physical outlet and the wifi connection/isp. Would there be something with the wifi that would cause the box to restart on its own? I have heard of older android phones having that happen.

I spoke to the user today over the phone and had remote control over the box. The box does not kick them out to the home screen it actually completely restarts the entire box. This happened 3 times while I was on the phone and we turned off bluetooth incase there was some strange interference causing the box to restart. It then occured more frequently without bluetooth. I had the user switch it to a different television in the house and it happened again sometimes as a restart loop with it restarting a few times before actually getting to the buzz home screen. I am picking up the box tomorrow and will do a hard reset...just strange as I had this box working for hours at my house with no issues. So obviously something happened from it going from my house to another house. Is there a logger app I can look at to see what events happened that caused the restarts?

Does not bother me much as I have a physical keyboard but wanted to point it out incase it was not already. I used the editor at the top of the msg to add the link..thought it would automatically wrap it guess it did not. Thanks

XRS4000 with the most recent firmware. The ARQ100 remote I have looks like this: https://ibb.co/bXRMVhq

Thanks for the suggestion...I did unplug but same results. Just to note that the keyboard on the physical remote works (backside of remote). Also, the LIVE TV and VOD buzztv search keyboard that pops up has no issues with registering the ok button. My issue is just with the android virtual onscreen keyboard..it does not register when I use the OK button a key. Instead it acts as Enter key to skip to the next line.

Yeah, there were some other issues that changing the hdmi fixed but it still kicks her out ...when I say home screen I mean the buzz home screen. I havent had a chance to see if there are any other issues like a stop responding message or popup.