February 27, 20233 yr Received Box yesterday. Installed it. Unable to to connect to network. Even thought it see the network when applying network password. But will connect thru ethernet. Spent hours trying to figure out whats wrong. I also have X5gb and that running well. Your help is much appreciated.
February 27, 20233 yr 2.4 or 5g or you have smart wifi (both in one)? how far are you from router? try to forget network and try again. what error message do you get? does it connect without internet?
February 27, 20233 yr Author - EERO Pro 6E - Router is a 2 feet away - Connects thru ethernet only at this time - I did tried "Forget Network" several times - "Cannot find Network" after applying network password
February 27, 20233 yr Do you have separate 2.4Ghz and 5Ghz band SSID, or are they combined and access point "tries" to decide ? When you are trying to connect WiFi, I am assuming you are unplugging the ethernet cable ? I know in my case, sometimes trying to connect WiFi when cable is still connected will do strange things. Actually, being tooo close can be an issue also 🙂 Just saying.
February 27, 20233 yr Author Yes, when testing Wifi. The ethernet is not connected. The EERO's are combined access point. I'll move the Router further out if thgat helps.
February 27, 20233 yr how many routers (wifi SSID)do you have? do you have wifi fromrouter plus EERO or just EEROs. if router plus EEROs then try wifi from router and see if that helps.
March 1, 20233 yr On 2/27/2023 at 5:04 PM, Tjmarx73 said: Yes, when testing Wifi. The ethernet is not connected. The EERO's are combined access point. I'll move the Router further out if thgat helps. Are they setup as WPA2 or WPA3 Network?
March 5, 20233 yr Only common denominator is buzztv... They are all my customers and BuzzTV is all I sell...
March 5, 20233 yr Everyone all at once ? This is not even your thread ? Hijacking someone else's thread out of no where with no context.. Your customers all have an HD5 and all have an EERO Pro setup also ? Many of us have over a dozen boxes and no issues (and so does most of my family and colleagues). Maybe all your customers have the same ISP and using some low end router distributed by the ISP. If you are using combined 2.4/5Ghz with band steering, I strongly recommend separating them to 2 separate SSID (one for 2.4 and one for 5Ghz). IF you have a particular situation, you should start your own thread and not mix it in with another.
March 5, 20233 yr 49 minutes ago, 7leaves said: I couldn't tell you... Everybody all at once, why is that? Who are you talking to?
March 7, 20233 yr On 3/4/2023 at 8:24 PM, 7leaves said: Only common denominator is buzztv... They are all my customers and BuzzTV is all I sell... To add context to this This issue was with the provider and not the boxes or Buzz app It was giving a Server Error Message when trying to login. Due to a DNS issue on the server side. In the future, try starting your own thread for issues and not hijack existing ones.
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