4 hours ago, Hhh said:

Same thing - no action on any selection.  I tried to select Cloud, Console and PC but I just dont see anything happening.

Can someone with a Buzz give this a quick shot?

I'll ask my stepson if he still has an account

Anyone has any help for me?

Thx

18 minutes ago, Hhh said:

Anyone has any help for me?

Thx

if anyone had an xbox sub they would've posted 😉

40 minutes ago, Hhh said:

Anyone has any help for me?

Thx

If you want to pm one of us your username/password we can try

I dont think you follow what the problem is. It is not related to user name or password.

All you have to do is - install the XBox app.  and get to the screens I have shared on this post.  and then hit Login.   Are you taken to the next screen?

10 minutes ago, Hhh said:

I dont think you follow what the problem is. It is not related to user name or password.

All you have to do is - install the XBox app.  and get to the screens I have shared on this post.  and then hit Login.   Are you taken to the next screen?

how do you get to next screen without logging in?

so I can go to console or cloud but to install a game I need an account

I used the mouse

So when you use the Mouse on Buzz Box - how do you select the CONSOLE or CLOUD?  I can make the mouse move left right up down, but to select an item I need to use OK on remote, Yes?

Are you able to use the OK on the buzz remote to select any item?

When I say next screen I mean the screen that needs you to enter the username password. As of this moment, I cannot even get to the screen with textfields to enter username etc.

5 minutes ago, Hhh said:

So when you use the Mouse on Buzz Box - how do you select the CONSOLE or CLOUD?  I can make the mouse move left right up down, but to select an item I need to use OK on remote, Yes?

Are you able to use the OK on the buzz remote to select any item?

When I say next screen I mean the screen that needs you to enter the username password. As of this moment, I cannot even get to the screen with textfields to enter username etc.

I just tried on my 4900 and I was able to use mouse on remote control to click ok and it took my to login screen. so I put mouse course on where it says sign in and then click ok button and it works. but again I have 4900 not 4500.

That is exactly what I am trying to do.  For some reason - when I click OK on buzz remote - nothing happens. No action happens.

I don't know what could be the problem!?

reboot your box and try again

just wondering if you have any popup blocker on your box or anything that is blocking your traffic or apps/windows?

I am currently uninstalled and reinstalling.

If that doesnt work i'll try reboot.

so uninstalled and reinstalled XBox app.  I am stuck at the screen attached to this post. I can move the selection but cannot make OK on buzz remote work to proceed.

Also did a reboot of Buzz with no luck,

can you use PC mouse to add and click?

57 minutes ago, Hhh said:

So when you use the Mouse on Buzz Box - how do you select the CONSOLE or CLOUD?  I can make the mouse move left right up down, but to select an item I need to use OK on remote, Yes?

Are you able to use the OK on the buzz remote to select any item?

When I say next screen I mean the screen that needs you to enter the username password. As of this moment, I cannot even get to the screen with textfields to enter username etc.

ya after I place cursor where I want it I press ok button

What buzz version are you running?

Its the latest one. I always have it updated. XRS4500. Version 9. - 2.211105

39 minutes ago, Hhh said:

Its the latest one. I always have it updated. XRS4500. Version 9. - 2.211105

hit the menu button and post whats at bottom please

here is the screenshot.

From the LiveTV screen (when watching TV), press the MENU button on the remote (will open side menu), and there is a version number at the bottom of it.

That is what we need.

 

here it is -

you need to update to buzz5. send your Mac id, SN, in pm to allaboutbuzz and tell them to update your box to buzz 5

I dont follow.  Why do I need to share my mac ID to update to Buzz 5?

Is there not a legal way to do this?

Just now, Hhh said:

I dont follow.  Why do I need to share my mac ID to update to Buzz 5?

Is there not a legal way to do this?

then don't ask for help. have a nice day my friend. learn to obey 🙂