Can not watch any video after downloaded from the Amazon Prime App on the box. Nor, can I watch any paid Rental that was done on my smartphone then try to watch on the Buzz within the Amazon Prime App. Error message comes up.

are you using the prime that came pre installed?

I just used the Preinstalled Prime Video app, and even though I don't have prime (so can't check any prime content), I logged in with my amazon account and went to the Ring Of Power series, and downloaded the Season 1 Sneak Peak, Official Trailer, and the Teaser Trailer, and had no issue playing back either 3 of them from "My Stuff" downloads.  I even started streaming the trailer for 30 seconds on my phone, and then when I logged into the  app on my box, it realized I had stopped at 30 seconds and offered to resume where I left off.

 

What error are you getting ?

 

Edited August 23, 20224 yr by Emporium