Unable to update

[Rudy Dominguez]

I’ve been stuck on the June 18th firmware.   I tried hard resets, factory resets, etc but it doesn’t update.  Just tried to newest update which downloads and then says to reboot which I do but after it reboots it’s still on the June 18th firmware.  Also will not update the app.

[Emporium]

Quote

*UPDATE WILL APPEAR 1 HOUR AFTER BOOTING THE BOX OR AFTER 2 HOURS IF BOX IS LEFT ON**

Did you leave the box on, and leave it alone for a while ?  The L1 does not update like other boxes.  You need to leave it on and it will eventually take it's update.

 

[Rudy Dominguez]

Okay. I will try that. Thanks

 

[Emporium]

I usually just leave it on overnight when I'm done.

 

[Rudy Dominguez]

I left the L1 on for the last 22 hours and I’m still unable to update from version 20260612152000.  I get the message that a new firmware version 20260813 is available.  I click confirm, says it’s loading update list, completes that and gives the option to reboot to install.  After I click reboot to install it reboots but still shows the old firmware.  I even clicked remind me later but it never updated 

[Emporium]

Do you by any change have any usb key or drive attached to it ?  If so, remove it for the update, just in case.

 

[Rudy Dominguez]

I have nothing attached to it

 

[Rudy Dominguez]

It’s just really strange.  I have other L1’s that I’ve update without any issues, it’s just this particular one that won’t update

 

 

[Emporium]

When you said you have already tried resets on the boxes, you meant HARD resets ?  By typing 1986 into you the remote from the home screen ?

This is odd.  Maybe reach out to their Customer service email

cs@buzztv.com

 

[Rudy Dominguez]

Yes I tried both hard reset (1986) and factory reset within the app.  I’ll reach out to customer service like you suggested 

[Rudy Dominguez]

Thanks