December 14, 20241 yr Hi, No sound on my TV when I'm using the X5 Super Sport model that I recently bought on black Friday! If I plug my U5 (same cable, same TV and port)= working. Need help before contacting BuzzTV support. Any idea? Thanks Sylvain
December 15, 20241 yr Author Hi, After soft reset (Thanks Peter), the stereo sound working but not the surround sound throught the hdmi. working on my U5 but not with the X5 ss (I'm using same port, same cables on my TV for the 2 devices) Disabling system sound = do nothing also changing parameters None or manual Thanks for your support Sylvain Edited December 15, 20241 yr by sperron
December 30, 20241 yr Author On 12/13/2024 at 9:55 PM, sperron said: Hi, No sound on my TV when I'm using the X5 Super Sport model that I recently bought on black Friday! If I plug my U5 (same cable, same TV and port)= working. Need help before contacting BuzzTV support. Any idea? Thanks Sylvain NEW UPDATE: After some tests, I have the stereo sound but not the surround sound on the IPTV channels using Buzz TV app. After installing a third app XCIPTV, stereo and surround sound = working. Question: Is new firmware update planned to solve this problem? Thanks Edited December 30, 20241 yr by sperron
December 30, 20241 yr When you were on the other site you had users tell you to check your tv settings as they have no issues with their surround sound passing through
January 14, 20251 yr Author On 12/29/2024 at 8:14 PM, dishuser said: have you tried it with force max volume on? Yes, didn't work
January 14, 20251 yr Author On 12/29/2024 at 8:37 PM, nbs. said: When you were on the other site you had users tell you to check your tv settings as they have no issues with their surround sound passing through No special settings for that on my TV. I used Buzz XPL 3000, an U5 and XRS 4900 on the same TV and the stereo and surround working throught the Buzz App. The only change is the unit for the X5 Super Sport model and since this model I have the sound problem. Thanks
January 14, 20251 yr Have you tried the latest update that was just sent today (included X5 SS) https://stbtalk.com/topic/14395-new-buzz-5-app-update-version-946-jan-13th-2025/
January 14, 20251 yr Author 8 hours ago, Emporium said: Have you tried the latest update that was just sent today (included X5 SS) https://stbtalk.com/topic/14395-new-buzz-5-app-update-version-946-jan-13th-2025/ No, the problem still there. In the BuzzTV OTA screen firmware = v20240930. In the BuzzTV app, firmware = 5.0.946 01/03/2025
January 17, 20251 yr Author On 1/14/2025 at 7:02 AM, sperron said: No, the problem still there. In the BuzzTV OTA screen firmware = v20240930. In the BuzzTV app, firmware = 5.0.946 01/03/2025 Yes x5 is up-to-date and the problem is still there
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