I have a friend with two XRS 4500 boxes hooked on the same home network. One is hardwired and one is on wi-fi, they were both working fine. Now they are showing this message, "Cannot load portal: cannot load to ragnarokserve.com/204.188.244.42 (port 847) from /192.168.0.217 (port 57174) after 10000 ms. Help please.

Forgot to mention that both boxes were hooked up at my home and they work fine.

same isp?

Yes, it is the same internet service provider, and I forgot to mention that the boxes are on XC API Login.

turn off both boxes first, then have them reboot modem and router then try again.

Edited October 21, 20241 yr by Ryu

I had them do that once and they said it did the same. I will ask them to do it again.

yes make sure they turn off the boxes as well and turn one at a time after modem and router comes back on.

Edited October 21, 20241 yr by Ryu

im hoping they did not change anything on server side. if possible have them try with vpn. 

Okay I will have them do that. They are not at home right now and will instruct them to do that when they are home. Will post a reply to this as soon as they get home. When you are talking about the server side are you talking about the person supplying the IPTV subscription?

I mean portal modification...etc on server setup page in the box.

The boxes were both working fine here when I connected them to my tv's and to my internet.

yes I know that but im saying if they did modify anything on boxes when they took to their house?

First of all, posting actual portals or naming specific services is a no,no... 🙂

Can you have them try with some other software just as a test, like "smarters" ?  Just to see if it is a home networking issue ? 

If the account is confirmed active, and all modem/router rebooted, it can still be an ISP block (which VPN could help).  Have  they tried on thier home network to use thier phone and install smarters (available both on Android and from Apple store), and try to connect ?  If they get error on thier phone also, they can stop assuming it is a box issue, and concentrate on their network.

One issue I had a while back (and a friend had recently) was a bad Dlink switch.  Yes, friends should not let friends buy dlink junk (they are not what they used to be 20+yrs ago).  the switch had failed and it was affecting NOT only the stuff connected to it, but pretty much everything.  Disconnected the Dlink switch and all worked like a charm.

but if they were worked at your house and they did not change anything on boxes then it has to be their isp or connectivity. 

Edited October 21, 20241 yr by Ryu

I would say no. But they brought the boxes here and I just connected them to my televisions and my network cables and they worked fine.

4 minutes ago, Emporium said:

First of all, posting actual portals or naming specific services is a no,no... 🙂

Can you have them try with some other software just as a test, like "smarters" ?  Just to see if it is a home networking issue ? 

If the account is confirmed active, and all modem/router rebooted, it can still be an ISP block (which VPN could help).  Have  they tried on thier home network to use thier phone and install smarters (available both on Android and from Apple store), and try to connect ?  If they get error on thier phone also, they can stop assuming it is a box issue, and concentrate on their network.

One issue I had a while back (and a friend had recently) was a bad Dlink switch.  Yes, friends should not let friends buy dlink junk (they are not what they used to be 20+yrs ago).  the switch had failed and it was affecting NOT only the stuff connected to it, but pretty much everything.  Disconnected the Dlink switch and all worked like a charm.

Sorry about posting the portals and specific services, was not sure if I should have done that in the beginning but just wanted to supply all the info to try and resolve their problem. They have a d-link router but they do not have a d-link switch, no switch at all.

1 minute ago, Raymond said:

Sorry about posting the portals and specific services, was not sure if I should have done that in the beginning but just wanted to supply all the info to try and resolve their problem. They have a d-link router but they do not have a d-link switch, no switch at all.

Are you talking about downloading iptv smarters flex player from the Play Store?

10 minutes ago, Ryu said:

but if they were worked at your house and they did not change anything on boxes then it has to be their isp or connectivity. 

I am not feeling well so I cannot go their place myself to check out their connectivity. But they did indicated that they were using wifi on their phone and tablet. 

5 minutes ago, Raymond said:

Sorry about posting the portals and specific services, was not sure if I should have done that in the beginning but just wanted to supply all the info to try and resolve their problem. They have a d-link router but they do not have a d-link switch, no switch at all.

have them try with and without router and you see where the problem is. 

5 minutes ago, Raymond said:

Are you talking about downloading iptv smarters flex player from the Play Store?

any third party iptv player like smarter pro, stbemu,....etc. can be download from play store, aptoide, or side load from browser or usb stick.

Okay, thank you. I will have to go over and try that when I am feeling better. Hopefully tomorrow I can do that.

1 hour ago, Raymond said:

Sorry about posting the portals and specific services, was not sure if I should have done that in the beginning but just wanted to supply all the info to try and resolve their problem. They have a d-link router but they do not have a d-link switch, no switch at all.

that's why when you join a site the first thing you do is read the rules

57 minutes ago, Raymond said:

Sorry about posting the portals and specific services, was not sure if I should have done that in the beginning but just wanted to supply all the info to try and resolve their problem. They have a d-link router but they do not have a d-link switch, no switch at all.

The Dlink router is always a suspect for me.

Had a buddy buy a brand new Dlink router from costco, and within 3 weeks, his IPTV service had all sorts of glitches, even though everything else seemed to work fine..  I lent him my old spare ASUS router for him to test and all worked like a charm.  Needless to say, it went back to costco real fast, and he picked up an ASUS one from another local shop.

 

34 minutes ago, Emporium said:

The Dlink router is always a suspect for me.

Had a buddy buy a brand new Dlink router from costco, and within 3 weeks, his IPTV service had all sorts of glitches, even though everything else seemed to work fine..  I lent him my old spare ASUS router for him to test and all worked like a charm.  Needless to say, it went back to costco real fast, and he picked up an ASUS one from another local shop.

 

I have personally used couple of dlink models in the past and never had any issue with iptv unless something has changed lately lol  🙂

I used a few dlink models before and had no issues also with my boxes. I will check things out tomorrow if I feel better and I have suggested the fix of rebooting the modem and rotor and adding in one box at a time after the modem and rotor os rebooted. Thank you for now.