Raymond

That is my next step. Thank for the advice also.

I forgot to bring it with me today. I will try my spare router tomorrow. The funny thing is that his router works fine here with my XRS 4000, he has the XRS 4500. I am going to bring one of his boxes here and hook it to his router here. The wi-fi work at his place and he could watch Netflix from his TV but the Buzz boxes would not work there on his router. I have a different brand of modem then he does but it is with the same isp.

I will try that though. Thank you.

They are using the same isp.

The router is a D-Link Eagle Pro AI R18

Also the wi-fi worked.

This morning I did a hard reset on the two XRS4500 boxes here at my home, they worked fine. This afternoon I connected the one of the XRS4500 Boxes to the router after rebooting the modem and my friends router and the box gave me the same error message. I connected directly to the modem one at a time and both boxes worked fine. So I brought the router here and connected it to my modem and plugged in my XRS4000 box to the router and my box works fine. My next thought is to reset the router and take it back to my friends house and try it again. The router is a D-Link R18 router. Any thoughts about this issue? Your opinions and answers are very much appreciated.

I do have another spare old router. I will bring it. Thank you.

I used a few dlink models before and had no issues also with my boxes. I will check things out tomorrow if I feel better and I have suggested the fix of rebooting the modem and rotor and adding in one box at a time after the modem and rotor os rebooted. Thank you for now.

Okay, thank you. I will have to go over and try that when I am feeling better. Hopefully tomorrow I can do that.

I am not feeling well so I cannot go their place myself to check out their connectivity. But they did indicated that they were using wifi on their phone and tablet.

Are you talking about downloading iptv smarters flex player from the Play Store?

Sorry about posting the portals and specific services, was not sure if I should have done that in the beginning but just wanted to supply all the info to try and resolve their problem. They have a d-link router but they do not have a d-link switch, no switch at all.

I would say no. But they brought the boxes here and I just connected them to my televisions and my network cables and they worked fine.

The boxes were both working fine here when I connected them to my tv's and to my internet.