New user, like the 4900 so far but my EPG is simply not loading information. Out of 350 channels saved as favs I might get one out of 20 channels that give me any EPG info, and at most for a day ahead, usually only a couple hours at best.  Constantly "loading" or "no info" . Have cleared cache, cleared EPG, toggled fast load on, rebooted the box, and it doesn't fix the issue.  MAC address server. Help?

Epg issues are usually server issues.

Are you sure the servers epg is working?

I'll get one out of every 20 channels or so that give me any EPG info, most for only a few hours ahead, a day at best. The rest stay stuck in loading for hours

20 minutes ago, Diez said:

I'll get one out of every 20 channels or so that give me any EPG info, most for only a few hours ahead, a day at best. The rest stay stuck in loading for hours

You said that already

Hold power button down and select restart

Also go into menu settings and see if fast epg is selected  

Did all that. I'll contact my provider

4 hours ago, Diez said:

Did all that. I'll contact my provider

Have you tried EPG offset?

Sounds like your server uses a different time zone

You can find EPG offset in the configuration menu and adjust it to find the correct one that works.

No, please explain how that works?

 

To clarify, what little info trickles through is accurate, but it propagates at the pace of an eye dropper

Hit the menu button while in tv configuration You will find epg offset there

I know where it is, i don't understand how changing it effects anything

on the channels that you do get programming is the time correct

it's a server issue

even when my epg time is wrong it still fully populates

12 hours ago, nbs. said:

on the channels that you do get programming is the time correct

Yes

are you using a vpn?

u bet, via my router on wifi

Edited September 22, 20215 yr by Diez

Have you tried it with vpn off?

reason I ask is because epg comes from a different source and maybe vpn needs to be changed to a different location

Edited September 22, 20215 yr by dishuser

Worth a try later

changing vpn servers didn't help but the IPTV server must have had something fixed cos I'm starting to get stuff now albeit with a time shift. Hopefully it is more consistent now

Now back to being shyte with select channels time shifted wrong 4 hours than others and most not loading. Going to put a boot up my retailer's behind tomorrow

To update, still having EPG issues, and after some back and forth with my provider I'm trying to make sure things are kosher on my end. What makes it more frustrating is they only stock the 4000 so they have no familiarity with the 4900 that I got direct from buzz

 

On a MAC address provider service, is all the epg credentials piggybacked onto the mac address or do the epg credentials get populated elsewhere?

Are there any epg settings that one can adjust on the 4900 besides offset and clear? When my epg works, I only get 2 days worth of ahead listings. this happens for several days in a row then it stops populating and runs out for a day or so then reappears. My provider says he has no such issues on his end and suspects the box. I want to make sure he's not screwing me around with a lousy service.

 

I have no issues with epg on 4 services on my 4900

The epg comes from the server Sometimes if epg isnt working properly you can clear epg

There is also fast epg on menu config

 

I just picked up this box and changed my iptv services to this new box MACID and EPG doesn't show any info. My previous box worked no problems.

 

Anyone have any solutions to this?

 

 

5 hours ago, piskapo said:

I just picked up this box and changed my iptv services to this new box MACID and EPG doesn't show any info. My previous box worked no problems.

 

Anyone have any solutions to this?

 

 

clear cache and reboot your box and try again 🙂

Edited November 18, 20214 yr by Ryu