July 16, 20215 yr This Update installed last night, now my STB does not power down correctly. It is hanging when you hit the power button and the front LED remains blue rather than turning red. It even hung than rebooted on one occasion. The only way I can power down my unit right now is to press and hold the power button and choose shut down from the pop-up menu. A fix is required as a use a Harmony remote so this bug is throwing my equipment out of sync. Edited July 16, 20215 yr by Springer Correct typo in title
July 16, 20215 yr 8 hours ago, Springer said: This Update installed last night, now my STB does not power down correctly. It is hanging when you hit the power button and the front LED remains blue rather than turning red. It even hung than rebooted on one occasion. The only way I can power down my unit right now is to press and hold the power button and choose shut down from the pop-up menu. A fix is required as a use a Harmony remote so this bug is throwing my equipment out of sync. PM me thanks
July 16, 20215 yr Author 5 hours ago, dishuser said: change powerkey definition Tried that and it still hung on shutdown for some reason. Which seems even stranger to me when it works correctly with the press and hold power button pop-up menu. But thanks for offering a suggestion.
July 16, 20215 yr Author Just now, nbs. said: You need to message allaboutbuzz as asked I have bros. They have already responded and expect to be able to provide a fix in a very short time frame. But thanks for making sure I understood that was a legit representative of Buzz asking for the PM.
July 16, 20215 yr Unit has stopped responding immediately after the update last night (July 15, 2021). Screen message says " Buzz TV 4 isn't responding". Disconnected all cables including the router and rebooted number of times. No change. I have no transmission at all. Please help. Thank you.
July 16, 20215 yr 16 minutes ago, Mohamedally said: Unit has stopped responding immediately after the update last night (July 15, 2021). Screen message says " Buzz TV 4 isn't responding". Disconnected all cables including the router and rebooted number of times. No change. I have no transmission at all. Please help. Thank you. 1. Try this Click close app. Then it should re open itself. 2. if that doesn't work Is there a app info button? If so click it and try clearing cache. If not, then clear data. Please note you will need to re enter your server url after this.
July 16, 20215 yr Your suggestion 1 does not work. The same message reappears. It does not respond to my pressing the info button on the remote. Please help. What should I do next? Could you please call me at *edited* Or is there a number I can call you at? Edited July 17, 20215 yr by allaboutbuzz Customer Request
July 16, 20215 yr On 7/16/2021 at 5:46 PM, Mohamedally said: Your suggestion 1 does not work. The same message reappears. It does not respond to my pressing the info button on the remote. Please help. What should I do next? Could you please call me at Or is there a number I can call you at? Did you try option #2?
July 16, 20215 yr How do I clear data? or cache? The box does not respond to any keys being pressed, except the source key, the TV off key and the STB on/off key.
July 16, 20215 yr 7 minutes ago, Mohamedally said: How do I clear data? or cache? The box does not respond to any keys being pressed, except the source key, the TV off key and the STB on/off key. You can't highlight app info and press ok with the remote? It may be hard to see the menu highlight, but its there
July 16, 20215 yr 6 minutes ago, Mohamedally said: There are only 2 options - Close App and Wait (on the screen) You have an ARQ 100 remote by chance? If so, press settings button Then go to Buzz utilities, change home screen from Modern to Classic. If not then will need to hard reset
July 16, 20215 yr This is the remote that came with the box. Strangely, there is no model # with the remote. There is no "settings" key on the remote. None of the other keys including "Menu" or "Server" work. Next step?
July 16, 20215 yr practise a little bit with a pin to get a feel for the button Its closer to the top of the av hole you will be able to feel it being pushed in
July 16, 20215 yr The box is unfrozen now. Hopefully, it will continue to work. You were very patient. The link to the video helped a lot and saved both of us a lot of time and frustration. Thank you very much.
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.