I have an end user who mentions that the led light on the front panel is black.

A reboot of the box did not solve the problem.

is there something in the menu settings to turn it off or on?

thanks 

No there isnt any settings for that

18 hours ago, Leafs99 said:

I have an end user who mentions that the led light on the front panel is black.

A reboot of the box did not solve the problem.

is there something in the menu settings to turn it off or on?

thanks 

did they push it in thinking it was a power button?

my grandson did that to my 4500

I will check it out this coming weekend..the guy is indeed half blind in my Books lol

3 hours ago, Leafs99 said:

I will check it out this coming weekend..the guy is indeed half blind in my Books lol

if that's what happened it only takes about 10 minutes to fix

Fyi,,it’s actually not working the led and is not pushed in..

first box that has ever had a hardware issue for buzz and I have picked up at least 100 or so for friends and family 

Does anyone know what the input voltage on an e2 essential 

Your question has nothing to do with the current thread. 

Reviving a 2yr old thread is NOT the way to go.  You should start your own thread for your own question.