Here is what I get.

incorrect url

Nope

maybe learn to provide as much info as needed if you expect help

here is what I get and nope are useless...lol

just tried mac server and edited url by one letter and got same message

then xc api doing same but got different message but same result

so I stick to my first reply

INCORRECT URL

Same boat here. Renewed subscription. I have it working on an older box which I changed to match the ‘server id’ on this one. But this one - it won’t connect. 

Edited January 7, 20215 yr by Jibs

3 minutes ago, Jibs said:

Same boat here. Renewed subscription. I have it working on an older box which I changed to match the ‘server id’ on this one. But this one - it won’t connect. 

is older box still on?

Just now, dishuser said:

is older box still on?

Nope. 

I can use the mac addy from 4500 on 3000 and 3900 with no issues

I have an older 3000 box. No issues with that MaC on it. 

and you're entering url on correct line?

I am. Again it’s working fine for me on the old box

press server button

do you see the info in server 1 for mac server?

I’ve remove and readded the server info several times. At one point I saw a light blue highlight on the server info but never saw it again

5 minutes ago, Jibs said:

I’ve remove and readded the server info several times. At one point I saw a light blue highlight on the server info but never saw it again

are you pressing save after entering info?

38 minutes ago, Jibs said:

I’ve remove and readded the server info several times. At one point I saw a light blue highlight on the server info but never saw it again

are you removing it by using red button?

Folks. Thanks for the responses. I can assure you I know how to enter the server info and save it. I’ve got 3 boxes in the house. I’ve been running two off the same MAC address for years. This new one seems to be the only problematic one. The other two boxes with their capability to change their MAC address to this one have successfully logged into my server. The other two have been turned off and this third won’t connect at all. It’s almost like the MAC address in the interface is incorrect because I’ve done everything and it won’t connect

ask the seller if they have more than one url

all my boxes can connect except the 3900 until I used alternate url

I think I figured it out. The seller entered my MAC address with lower case on their server. I tested my other two boxes with lower case letters and they both work fine. The new one doesn’t let me change to lower case so it doesn’t work. 
 

now will they make the changes?  😕

what doesnt allow you to use lowercase?

I am having similar issue. I posted new message. Please help.

I’ve grabbed my old box and changed the MAC address to be lower case letters and I can connect to the server. If I change the MAC alpha characters to uppercase letters, I got the same error ‘cannot load portal’. Again with the new xr4000 you can’t modify the MAC address so my assumption is the server has my info loaded as lower case which is why it won’t connect?

I’ve also noticed that when I remove the Mac server entry; the confirmation prompt says am I sure I want to delete and XC Api login. Not the MAC server login. I assume that’s just a UI error

1 hour ago, Jibs said:

I’ve grabbed my old box and changed the MAC address to be lower case letters and I can connect to the server. If I change the MAC alpha characters to uppercase letters, I got the same error ‘cannot load portal’. Again with the new xr4000 you can’t modify the MAC address so my assumption is the server has my info loaded as lower case which is why it won’t connect?

then ask the seller to fix it

Once you enter a MAC address for an IP TV service It locks the service to that one device so you can't put it on other devices at least that's how it works on the service I use @Jibs