October 26, 20205 yr Hey guys, I have a three months old Buzztv xrs4500 but suddenly failed to turn on using the remote control, unplugged plugged back, tried to reset by the av port several times but no matter what I do I just get the off solid red light. Any Idea how to bring it back to life? thanks.
October 27, 20205 yr Author No, should I try to contact to my dealer or directly to the manufacturer website? some websites describe this issue as "bridged" I don't even know what that means.
October 27, 20205 yr 2 hours ago, Lionel59 said: No, should I try to contact to my dealer or directly to the manufacturer website? some websites describe this issue as "bridged" I don't even know what that means. Hmmm I'm surprised @allaboutbuzz didn't answered to this issue by now ,but open a ticket at buzz website.
October 27, 20205 yr 11 hours ago, Lionel59 said: No, should I try to contact to my dealer or directly to the manufacturer website? some websites describe this issue as "bridged" I don't even know what that means. The term is bricked As that is what it sounds like has happened to you If you contact us directly by email cs@buzztv.com or you can PM me also I will assist with getting you a replacement unit
October 29, 20205 yr Author On 10/27/2020 at 10:48 AM, allaboutbuzz said: The term is bricked As that is what it sounds like has happened to you If you contact us directly by email cs@buzztv.com or you can PM me also I will assist with getting you a replacement unit Ok thanks, I just received a rma # but they are asking for a receipt (I assume payment receipt) that one was of a group of four boxes bought at the same time. can you clarify this please? this is part of the statement: "Please ship just the unit, along with your RMA Ticket # and a copy of your receipt to the address above."
October 30, 20205 yr On 10/28/2020 at 10:58 PM, Lionel59 said: Ok thanks, I just received a rma # but they are asking for a receipt (I assume payment receipt) that one was of a group of four boxes bought at the same time. can you clarify this please? this is part of the statement: "Please ship just the unit, along with your RMA Ticket # and a copy of your receipt to the address above." We ask for a copy of the receipt to show that the box is still under warranty. So if the box was bought in quantity with other boxes, then that receipt will suffice. And when we say, just ship the unit It means the box itself, we don't need the accessories like power supply + remote or gift box.
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