My vidstick is showing a black screen nothing else, no splash screen nothing. The white light is on. I tried a factory reset by holding pin reset button and powering on but still nothing. 

Do you have box unplugged when you power it up?

36 minutes ago, dondagun said:

My vidstick is showing a black screen nothing else, no splash screen nothing. The white light is on. I tried a factory reset by holding pin reset button and powering on but still nothing. 

try a different hdmi port or make sure you have correct port selected in source

I tried everything seems it's a hardware failure

I tried everything seems it's a hardware failure

 

Hardware reset for VidStick.  Not very different than other boxes, but just in case.

https://www.youtube.com/watch?v=oFqGsmO4C_c

 

they already said pin reset

but they never answered nbs. so I just wanted to make sure they were pressing and holding down reset before applying power