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Will not play VOD or Series

Featured Replies

Hi Everyone, 
Having an issue with my P6 not playing VOD or Series.

Thanks

  • Author

I can't get in touch to ask. I'm trying to get another 12 months as well.

  • Author

They are all there, populated. They just won't play at all.

Do you have another device you can check with ?  Or check using BuzzTV 5 on the P6, just to ensure it is not your service ?

 

Try using buzz 5 to test them Also try external player with buzz 5

2 hours ago, TonyC said:

They are all there, populated. They just won't play at all.

I dont have p6 to test yet but my x5 ss yesterday I had same issue as yours with one of the server but it started to working fine today. 🙂

 

3 hours ago, nbs. said:

Have you ruled out your service having issues yet?

I think its server side for op as well since I had similar experience with one of the server yesterday beside they tested on p6 and I tested on x5 ss. 🙂

  • Author

I put my servers on the buzz 5 and vod and series worked fine. So probably not my servers.

 

  • Author

At present i'm okay with everything on buzz5 app. I'll wait till they send an update and fix.

  • Author

I've taken my servers off of buzz6 app and put them on buzz5.

What was happening was when pressing ok button on watch on the vod, it would leave the movie homescreen for a second then go back.

 

Send a PM to aab with the details on which server you are talking about.  As he said.  Can't fix what they can't reproduce.  Each server is slightly different.

 

2 hours ago, TonyC said:

I've taken my servers off of buzz6 app and put them on buzz5.

What was happening was when pressing ok button on watch on the vod, it would leave the movie homescreen for a second then go back.

 

I actually only need your MAC sent via PM
So we can check the logs as to why this happens.

Reproducing it does help more, but we have a built in logger for issues like this as well.

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