When I powered on yesterday my STB when through an update. Now my PVR doesn't work. Anyone else have the same problem?

Read the other thread titled recording issues

Can't find it. Where is that thread?

First of all, you simply say it "doesn't work".  Can you be a little more specific ?   Does it record anything ?   Does the box turn on to try to record ?   Have you checked if the PVR option (destination) are still valid and configured ?   How are you trying to record, scheduled, or hitting record while watching ?  etc...  You don't provide details, you won't get much feedback.

And the recording issues  thread mentioned is in the X5 section.  The BuzzTV sotware is pretty much the same on all devices.

 

 

Since the update yesterday I get this when the time comes for my recording to start.

PS  Thanks for directing me to that X5 thread.

try the other video player

Have you verified that your PVR "storage" location is still actually properly configured and accessible (maybe check with a file explorer) ?

 

I've switched to the back-up player but that didn't help.

I've tried recording to both internal storage and a flash drive but neither works.

Anything else I can do?

15 minutes ago, allinghj said:

I've switched to the back-up player but that didn't help.

I've tried recording to both internal storage and a flash drive but neither works.

Anything else I can do?

mac or xc api?

if xc api how many connections does the account have?

 

If you go into Settings-->All apps, and you scroll down, then show system apps ,and keep scrolling down to "PVR Service", try opening it, and then clearing the cache, just in case something is latched.

Now give it a try again.

If that doesn't work, do the same, and this type just clear data.  Not sure how the recording are stored, but if you have recording schedules stored, clearing data "may" clear any scheduled recordings, and possibly any recordings you may have stored on your device.

This is worth a try, since it is better than a complete reset of the box 🙂

It's xc api with only one connection.

I tried both procedures mentioned above with no luck.

I'm not getting the notification anymore. While recording, the red "record" button shows in top right of the screen. When I go to pvr it looks like there's a recording but there's no content.

 

are you staying on that channel or changing it?

Are you starting a recording while you are watching the channel, or are you scheduling one ?  Just curious.

Because if you are scheduling it, I'm pretty sure it will start another stream (if you are watching at the same time), which will be an issue if your sub only supports a single connection.

 

 

In all my tests I've been watching the same channel I'm recording, TCM.

when recording press menu/settings/account info

how many active connections are showing?

One active feed.

did you change stream format to ts?

Yes, it's on ts.

 

Yes, it's on ts.

 

Does anyone know if I'm able to take my STB into Buzz in Mississauga and let them sort it out?

 

1 hour ago, allinghj said:

Yes, it's on ts.

 

Does anyone know if I'm able to take my STB into Buzz in Mississauga and let them sort it out?

 

that might be the best thing to do