Hi all, I am new to buzz tv so I have lots of questions. The main one is I used to be able to record fairly dependably with a few glitches. But now after update I cannot record at all. I have 5 connections, am wired thru Ethernet. I cannot do n the spot or scheduled recordings. On the recordings page I see the thumbnail with the time: 23:59:59 on every recording I tried. When I click on it it says stream is not available. I do not have catch up. Can anyone help me troubleshoot?

I have the same (or similar) problem but mine fail after 00:36:21.  I read something about this but can't find it again.  Anybody on the forum know what's causing this?  Thanks.

What are your storage settings?

You Hi Badwine. I ended up putting a ticket in to  support. They said I had some kind of Beta FW that somehow got downloaded as an update. I factory reset and still did not work. So I had to send it in support. They worked on it and sent it back in a few days. It’s been working fine with recording ever since. Hope this helps if not you should contact support. 

I took great pains to set up a number of recordings. The recordings are shown when I go to PVR, however, when I click on each recording they all show the following message: "NO RECORDING FOUND". This is the third time that I have tried this with the same results.  What am I doing wrong and what do I have to do to get a program recorded??????

Have you assigned storage?

Please excuse the delay in replying. I have been trying so many different thing to get the recordings working but to date I have had no success. The assigned storage is the external device storage. I have the classic which has 64Gb of storage and appears to be plenty for recording. At the present time I am using another app for recording but would really like to use the full capacity of the Buzz5 classic. I just recently reached out to the support team so hopefully they will be able to resolve the issue.

How are you recording?

Scheduled ,from epg?

 

Using Mac or xc api?

Are you shutting box off or watching another channel?

Post more info

I am recording from the EPG for the program that I want and then setting up the recording as per the prompts. I have then used several methods, first by shutting off the box, when that didn't work I kept the box with the same channel selected as the scheduled recording. I am using XC codes to set up my playlists. I should mention that I have had success recording with tivimate installed on the same buzztv box. I have also changed from Primary to Backup service with the same results. Any other suggestions on how to record using the Buzztv player would be appreciated.

I am recording from the EPG for the program that I want and then setting up the recording as per the prompts. I have then used several methods, first by shutting off the box, when that didn't work I kept the box with the same channel selected as the scheduled recording. I am using XC codes to set up my playlists. I should mention that I have had success recording with tivimate installed on the same buzztv box. I have also changed from Primary to Backup service with the same results. Any other suggestions on how to record using the Buzztv player would be appreciated.