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Catch up not working

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I just got a new Classic box but for some reasons the catch up do not work. I get "Media format is not supported" message at the bottom of the TV screen. What settings do I need to change please?

  • Author

Yes! I have tried with "Backup" player in Live TV video player settings and it doesn't work. 

Edited by Polaybuzz

Buzz fixed the issue on your server with the android 9 units

Should be fixed soon with the android 11 units

  • 2 weeks later...
  • Author

Thanks, great update, the catch up are working!

However I am forced to use HLS protocol to be able to view catch up with my provider. Is it normal?

3 minutes ago, Polaybuzz said:

Thanks, great update, the catch up are working!

However I am forced to use HLS protocol to be able to view catch up with my provider. Is it normal?

Good to hear.

There are 2 stream types usually
TS and HLS

Some work better than others, it varies
So as long as it works, that's all that matters.

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