Hi,

When started my Xr4000 it only shows a google search bar at the top of the screen and three icons at the bottom left side, a speaker icon, a album icon and a play store icon. I dont see the BuzzTV menu like I should. I tried a factory reset and no change.  I contacted BuzzTV support but wanted to see if anyone else has seen this and if so a possible fix.

I have never seen that on any buzz box (and I have quite a few).

Do you have a picture, to get a better idea ?

How did you do the factory reset ? From the recovery menu (using button in AV hole) ?

 

8 hours ago, BuzzTVDude said:

Hi,

When started my Xr4000 it only shows a google search bar at the top of the screen and three icons at the bottom left side, a speaker icon, a album icon and a play store icon. I dont see the BuzzTV menu like I should. I tried a factory reset and no change.  I contacted BuzzTV support but wanted to see if anyone else has seen this and if so a possible fix.

factory reset should fix but not sure how you did it but watch this videos.

https://youtu.be/1TKa88hjjrg

 

Yes from the AV hole using a tooth pick. Here’s a pic. Thank you!

ok see if you can install this. I dont know what firmware you have or this will allow you to downgrade or flash. this might work for you

 

Try another pin reset too

Thanks everyone aprpecaite the support.

 

Ryu when you say install this what is it? I only see a grey box no attachments or links. I've done the pin reset 3 times no change and I had actually googled that same video to know how to do it.

This may sound weird but I think they didn't install the BuzzTV app at all. Its functioning like an android phone. I was able to get into the settings and they are all related to an android smart phone. I see nothing for the usual BuzzTV app. Even when booting up I see android and not the cool BuzzTV visuals you see in other XR4000 unboxing videos.

Click on the file name It should take you to the 4000 file

If not click on the 3 bars ,then downloads and find the file for the 4000

Click on the file name It should take you to the 4000 file

If not click on the 3 bars ,then downloads and find the file for the 4000

The three bars are at top rightvof page

This is what I see and get….😞

Scroll to the bottom of this page and on the bottom left you will see a little drop down saying "Theme".  Click on it, and you will have 2 options..Select "4.4 Default" not the "dimension" one.   This should fix the display issues, including the grey circle icon on the bottom right of each posting.

Is this a NEW box ?   Or did it work previously and suddenly stopped working ?

IF this is a new box, where did you buy it from ?  Legit Buzz reseller, or some random amazon/ebay seller ?

 

Then go-to the downloads as instructed 

Changing the Theme fixed my views thanks. Its brand new got it yesterday from Amazon. BuzzTV support is saying to return it but before I do that I can download the firmware Ryu provided and doing so now. More to come. Thanks again for all the support.

I had doubts but I was wrong. It worked and I could tell right away because after the update it didnt boot up saying android but showed the buzztv logo. I'm in and the GUI is the BuzzTv one. Thank you all again for your help and support! You guys rock. (Special shout out to Ryu! Hadoken!)

team work bud 🙂