cyrowth Posted July 11 Posted July 11 My X5 is fully updated with all the latest updates. However, it will not turn on or shutdown with the power button on the Buzz Bluetooth remote or my Buzz IR second remote. Both have new batteries. The little "transmit" light on both remotes light up when I press the power button and the key backlight comes on with the Bluetooth remote,. So, it is transmitting a signal. I have to unplug and replug the power cord to get it to startup -- and later pull the power cord out to shutdown. Once booted up to the homepage, everything works normally with either remote. This is not really an acceptable long-term work around. Any thoughts on what could cause the power on and off function to be the only thing that doesn't work ? Quote
Emporium Posted July 11 Posted July 11 Have you tried turning off the HDMI-CEC option in the device preferences ? Maybe it is being inhibited by HDMI-CEC. And I am assuming there is no blue film protective sticker still over your IR receiver on the box ? Quote
Ryu Posted July 11 Posted July 11 turn off bluetooth on your box and start using as IR and watch for few days to see if that helps. Quote
Emporium Posted July 11 Posted July 11 8 minutes ago, dishuser said: power buttons are IR not BT Well, that is "partially" correct. To turn ON the box it is purely IR. But power off can be BT if you are using a BT remote. I just tested it on my xrs4900 with a BT200. Place remote under really heavy blanket. Power on was no possible. Powered on with IR. Then again under blanket, once powered on, everything works fine. And power button can be used to shutdown via BT. But once powered down, BT could not turn on box, had to remove remote from under blanket and IR would work to turn on. If box is turned "off" (not sleep - I never use sleep, so I don't know) the BT chip is also powered down. But once ti is up it can also receive the shutdown command. Quote
dishuser Posted July 12 Posted July 12 under a heavy blanket in this heat? what did the remote do to you? and if you use sleep mode instead of shutdown it will power it up 1 Quote
Emporium Posted July 12 Posted July 12 1 hour ago, dishuser said: under a heavy blanket in this heat? what did the remote do to you? and if you use sleep mode instead of shutdown it will power it up I have a child (my daughter), who loves to sleep in a fridge. Seriously, the A/C is at 20C pretty much all day, since she sleeps during the day, she often has the red-eye shift at the hospital. And with the wife going through menopause she backs my daughter on the temperature setting. Hence I lose and just use a thick blanket 1 Quote
cyrowth Posted July 12 Author Posted July 12 Thanks to everyone. Checked and found that the Buzz IR-only remote will successfully turn the X5 on and off, but the BT remote that shipped with the box will not. I'm suspecting that the IR function in the BT remote has failed since it will still control everything but power on and off. I'll just use the IR remote for starting and shutting down. Since the X5 is now my backup, not worth buying a new BT remote. Quote
Emporium Posted July 12 Posted July 12 Try unpairing the BT remote with the X5. One unpaired it should automatically revert to IR mode. And see if it works any better. If it does work, then try to re-pair it again. I'm assuming you are using the BT400 ? Quote
Ryu Posted July 12 Posted July 12 7 minutes ago, Emporium said: Try unpairing the BT remote with the X5. One unpaired it should automatically revert to IR mode. And see if it works any better. If it does work, then try to re-pair it again. I'm assuming you are using the BT400 ? I had same issue with x5 where it locks up after day or few days and did everything until I ended up using iR and never had issue again. not sure if its bluetooth interference or something but has been solid over an year. 6 hours ago, cyrowth said: Thanks to everyone. Checked and found that the Buzz IR-only remote will successfully turn the X5 on and off, but the BT remote that shipped with the box will not. I'm suspecting that the IR function in the BT remote has failed since it will still control everything but power on and off. I'll just use the IR remote for starting and shutting down. Since the X5 is now my backup, not worth buying a new BT remote. dont think its your Remote control. as I went through this issue where reboot fixed but locked up again and again. so using as IR fixed my issue. Quote
Ryu Posted July 12 Posted July 12 6 hours ago, cyrowth said: Thanks to everyone. Checked and found that the Buzz IR-only remote will successfully turn the X5 on and off, but the BT remote that shipped with the box will not. I'm suspecting that the IR function in the BT remote has failed since it will still control everything but power on and off. I'll just use the IR remote for starting and shutting down. Since the X5 is now my backup, not worth buying a new BT remote. I would say unpair remote control, turn off bluetooth, reboot your box then start using your original remote control and you will be fine using IR. 1 Quote
Emporium Posted July 12 Posted July 12 So in that case, just do a factory reset on the remote, and don't re-pair it and keep it in IR mode. The IR receivers on the Buzz boxes are so good, that you will probably not even notice the fact that is is IR mode. It's not like those old cheap android boxes where you had to be no more than 6ft in front and dead on facing the box 3 Quote
Ryu Posted July 12 Posted July 12 17 minutes ago, Emporium said: So in that case, just do a factory reset on the remote, and don't re-pair it and keep it in IR mode. The IR receivers on the Buzz boxes are so good, that you will probably not even notice the fact that is is IR mode. It's not like those old cheap android boxes where you had to be no more than 6ft in front and dead on facing the box 100% agreed with Emporium that IR work great. I even tried different remote control and still had issue via bluetooth so thats how I found its not remote controls. its either interference or something but just on safe side I unpaired and turn off bluetooth and no issue. I never did factory reset remote but good practice as well. 2 Quote
cyrowth Posted July 12 Author Posted July 12 Thanks, will give the reset of the remote a try later today. 1 Quote
cyrowth Posted July 13 Author Posted July 13 (edited) Remote Reset worked. Thanks. Edited July 13 by cyrowth 4 Quote
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