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Buzz XRS 4500

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Hi I have had a Buzz XRS 4500 since May of 2021. For like the last year the box has been really glitchy/buggy. But recently it’s gotten a lot worse, like when I open live tv sometimes it’ll just keep crashing and sometimes say something like “Buzz TV 5 is not responding”. It’ll keep crashing like this for at least like 15 minutes so I just give up and turn the box off after. Also sometimes if I’m on the vod or tv series section and searching something up it’ll crash over there too. I’m wondering does anyone know a fix to this and if anyone else has encountered this issue as well.

  • Author
6 minutes ago, dishuser said:

have you cleared cache in the buzztv 5 app?

Yeah always the first thing I do.

  • Author
5 hours ago, dishuser said:

what firmware and software versions do you have?

Software Version 5.0.946

Firmware Version V20220106

Do what NBS said 

I have seen the same thing, once a Factory Reset taken place it’s night and day..

Edited by Rinny1

  • Author
2 hours ago, Rinny1 said:

Do what NBS said 

I have seen the same thing, once a Factory Reset taken place it’s night and day..

Okay yeah I’ll do that. Might be a stupid question but how exactly do I factory reset the box?

Save your server info and settings to usb first so you don't have to reload all your info 

You will lose any loaded apps 

You will find factory set in settings

14 minutes ago, dishuser said:

home/settings/device preferences/about

Not on the 4500

  • Author
5 hours ago, nbs. said:

Settings  device preferences reset

Thanks I’ve done it. So far so good, hopefully stays like that. Thanks.

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