November 25, 20214 yr My XRS 4500 was working perfectly then the next day when I turned it on the remote was very slow (like in minutes) before it would make the change. I replaced the batteries, tried a different remote, did a reset, updated and rebooted several times ( I don't use the infrared). Also when I try to load portals it asked for "Login and Password" which it has never asked for this in the past (this also occurred prior to the update). Where would this be entered??? Thank you & have a great holiday Doodle1
November 25, 20214 yr go to remotes and accessories and confirm its still paired c and p If using the Mouse on the remote with IR Its not that fast You can adjust speeds by going to Device Preferences in Android Go to Keyboard and Autofill You will see a Pointer Speed Option. You can adjust the speeds here.
November 25, 20214 yr Author The problem is I never paired it and it work perfectly. As I said it is very slow & at times it will not move at all.
November 25, 20214 yr Author The remote is paired and continues to be slow. I have had the box for over a year and never had to pair & it worked without any problems. Maybe you know what password it is looking for to load the portal. Once again this has not come up with this STB or the second one that I am using . My provider does not require a password either. What is strange is only one out of the two boxes are asking for the password & they use the same provider! Thanks again for you help
November 25, 20214 yr 59 minutes ago, Doodle1 said: The problem is I never paired it and it work perfectly. As I said it is very slow & at times it will not move at all. but you said you don't use IR
November 25, 20214 yr 7 minutes ago, Doodle1 said: The remote is paired and continues to be slow. I have had the box for over a year and never had to pair & it worked without any problems. Maybe you know what password it is looking for to load the portal. Once again this has not come up with this STB or the second one that I am using . My provider does not require a password either. What is strange is only one out of the two boxes are asking for the password & they use the same provider! Thanks again for you help then in server settings select mac not xc api
November 25, 20214 yr Author I just paired it for the first time. I use mac not I have never used xc api. It is odd that this happened over night. Would a hard reset help?
November 25, 20214 yr 14 minutes ago, Doodle1 said: I had never set up xc api in the past and just did & it did not help. no one said to use xc api I said when it asks for password press 0 four times
November 25, 20214 yr Author I trued that also and it does nothing. Another thing it does not come up with a place to enter the information, it just says "Cannot Load portal: Login and password required" and below that it says Try again Cancel
November 25, 20214 yr 48 minutes ago, Doodle1 said: I trued that also and it does nothing. Another thing it does not come up with a place to enter the information, it just says "Cannot Load portal: Login and password required" and below that it says Try again Cancel This message means 2 things usually 1. Your subscription expired 2. You need the person you subscribed with to reset your mac as there is an Issue with the Device ID
November 25, 20214 yr 19 minutes ago, allaboutbuzz said: This message means 2 things usually 1. Your subscription expired 2. You need the person you subscribed with to reset your mac as there is an Issue with the Device ID or the channel it wants to load is adult
November 25, 20214 yr Author My sub is new, I will contact them for a reset. Thanks again for all of the help
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