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Can't seem to configure this box

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I've had this X5 connected for about 10 days now and I'm frustrated. I'm new to android tv boxes but I have over 5 yrs experience with several stock android tv boxes. i can not seem to get my iptv services working. Where is the MAC address I'm looking for?  Certain downloads seem to be blocked and I reached out to tech support at BuzzTV 2 days ago and there's no reply. Can anybody help me?

from home screen when you press live tv it takes you to blue screen thats buzztv app. look at the top right corner starts with 00:1A:79......

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What's up now?

Can not load portal. Not supported.

Is there a work around because I'm getting ready to pack this up for a return.

And when you say "Certain downloads seem to be blocked", what exactly do you mean ?  Nothing is blocked..  I download and install all kinds of things on all my buzz boxes.

The MAC you used for your provider is the 00:1A:79:xx:xx:xx one, correct ?  Not the one under the box... the SERVER ID: from the server screen.  And if your provider does not need "credentials" you did not accidently click and enable the credentials box ?

 

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