Jason Gittens

FYI This update blocked google play from connecting on my X5, after the update i checked the play app to see if there were any APP updates and oddly the play app warned me i was not connected to wifi and that it needs to be connected to access the play store, the box was indeed connected, all the other apps were connected. i tried other WIFI connections, no luck, i tried Ethernet w/out wifi and with, same issue, still thinks its offline. reboot, still no luck. i log out of google from the buzz settings to try to re-login, and then that became blocked as well, i'd select google to login and it just hung and crashed and returned me to the home screen. So i reboot etc. different connections etc., same result, now the box is logged out of my google account and is now unable to connect to it. i did also try erasing both caches several times. Running out of options, i installed gmail to test this and try to log into that. and same issue. i then tried Youtube since it was a big part of the dec.3.2025 update, and to my surprise, that was logged in. it was the only google app that was able to connect. the only way to get this working was to do the dreaded factory reset, working fine again thankfully, but wow what a pain. I'd love to see a backup feature that backs up the apps and settings on these devices, to usb or cloud, that would be very helpful and customer friendly and would have made this fix a lot less time consuming.