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epg not loading

automation guy
in XR4500 / XRS4500 / XRS4500 MAX

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i have a 4500 and the epg will load at my house ( Bell Fibe) but will not load at my clients house ( rogers). Any idea what to look for here?

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    did you reboot network (modem router and stb)?

    if that doesnt work try a vpn

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