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After reset XRS4500 does not load the portal

Sony
in XR4500 / XRS4500 / XRS4500 MAX

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Hi, I was using this box fine for last 6 months but i had a sound issue with some channels. I reset the device through buzz settings and once reset was done, i entered same mac address from the ISP but it is not working any more. It is giving a message that cannot load the portal.  Please contact your provider to register this device. I contacted and they checked they have this address already. i don't know how to fix this.

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    It is working ok now but have some issue on sound. I will open new topic on this soon.

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