Hello, when I click on my series there is no play button to start the series

Buzz model?

Firmware?

Buzz version?

Post a picture of the screen please

I am not at home but this is the last updated u5

when you get home post all the info nbs requested. 

Current Firmware Version: V20221011
Current IPTV Version: 5.0.775

Decoder u5

Here is a pic of mine. I can either hit ok or scroll to where it says play 

We don't see your picture

8 minutes ago, Oppugno said:

We don't see your picture

scroll to bottom of this page and change theme

I just have this

do you have play button on VOD? 

yes

-

What happens when you hit ok?

nothing happens and I have the play button on the screen to start the film 

? You have a play button now?

for the films yes, but not the series

if you have play button for films/vod and not for series then it must be server that dont have series anymore I think

I have tried on another one like it and I have all my series working

try to delete server and add a new and see what happens

yes, it's the server the other one works well

1 hour ago, Oppugno said:

I have tried on another one like it and I have all my series working

Please clarify You tried it on another box? 

I believe what you are seeing is like a 'trailer' for the Series. Sometimes with that same screen you will get a Play button for the trailer as well, and then you can view the trailer, but not the Series itself.

I have experienced this when using an m3u Playlist connection method (and maybe API connection too, but do not recall for sure), but I saw this with some VODS or Series. Switching to MAC connection, then all is normal again and plays.

So it looks like your server may not have the actual links to the Series episodes and has only the trailer link, maybe --> ?? 

Or try the switch to MAC or vice versa to API to see if any differences.

Edited January 27, 20233 yr by whacked