October 28, 20205 yr i have 2 XRS-4000 boxes and 2 ARQ-100 remotes. both 1-2 months old. one remote works great, no problems. 1 remote has buttons that don't work. the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other. also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen. i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other. Any suggestions? Thanks, Mark
October 28, 20205 yr 18 minutes ago, markielee1 said: i have 2 XRS-4000 boxes and 2 ARQ-100 remotes. both 1-2 months old. one remote works great, no problems. 1 remote has buttons that don't work. the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other. also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen. i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other. Any suggestions? Thanks, Mark Is the software on the boxes the same?
October 29, 20205 yr Author both boxes should have the same software version...no update available. also, i backed up 1 box and restored the backup from the first box onto the second box.
October 29, 20205 yr 8 hours ago, markielee1 said: purchased the remote on Amazon (same as the box). Lots of different sellers on Amazon maybe older remote? Edited October 29, 20205 yr by nbs.
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