December 29, 20223 yr so 9 months in to my xrs4500 with buzzTV 5 the other day the picture froze then went completely DEAD...remote won't turn unit off as it's stuck in the "on" mode with a Black screen.... tried unplugging and re-connecting power several times...no bueno, unplugged all wiring hooked up,let it sit overnight re-attached HDMI,LAN and Power...still no bueno, replaced HDMI cable with TWO different cables that i KNOW work....still no bueno... last thing i tried was a "hard" reset to see if it would put into boot mode...still...no bueno.... is there ANYTHING else i can try to get it to work before i submit an RMA to buzzTV and send it back???....
December 29, 20223 yr 20 minutes ago, Raidersam67 said: so 9 months in to my xrs4500 with buzzTV 5 the other day the picture froze then went completely DEAD...remote won't turn unit off as it's stuck in the "on" mode with a Black screen.... tried unplugging and re-connecting power several times...no bueno, unplugged all wiring hooked up,let it sit overnight re-attached HDMI,LAN and Power...still no bueno, replaced HDMI cable with TWO different cables that i KNOW work....still no bueno... last thing i tried was a "hard" reset to see if it would put into boot mode...still...no bueno.... is there ANYTHING else i can try to get it to work before i submit an RMA to buzzTV and send it back???.... what option did you select in android recovery screen?
December 29, 20223 yr Author that's the issue...there is NOTHING showing up...AT ALL...screen is black....
December 29, 20223 yr you're holding reset button down and then plugging in? you have to hold button for 10 to 15 seconds
December 29, 20223 yr Author yup....did this three separate times....NOTHING... the box is literally stuck in ON mode with a black screen.
December 29, 20223 yr Author yeahh...kinda figured as the box is unresponsive...TY all for the info...
February 4, 20233 yr Author so here's an update on my dead xrs4500...opened a RMA ticket on 12/29/2022....shipped the box back to buzzTV on 1/4/2023....replacement box shipped back to me on 1/17/2023.....delivered to my door on 1/23/2023. The box is working flawlessly and have had ZERO issues so far...THANK YOU BuzzTV for the EXCEPTIONAL CUSTOMER SUPPORT through the whole process with updates along the way.i will DEFINITELY be buying again from BuzzTV if and when i need to upgrade.
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