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Remote controller doesn't pair

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Hello,

 
My remote controller doesn't work correctly anymore. It begans when the controller became so slow. I had to wait 5 seconds between each push of  button. 
I tried to do a factory reset but when it ask me to pair the controller , it was impossible. The XR4500 is scanning but it doesn't found my remote controller. 
The remote work in IR  but it's very slow. 
 
What should I do?
 
Thanks

Use the contact form at getbuzz dot TV

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What version of buzz 4 are you on?

Edited by nbs.

  • Author
26 minutes ago, nbs. said:

Use the contact form at getbuzz dot TV

See what they say

What version of buzz 4 are you on?

the last one. I check daily if the are updates

  • Author

Yes , the lastest available OTA

Firmware Version: V20200319
Buzz 4 App Version: 4.0.437

PS : I sent an email to the seller but I still have no response

Edited by lexapa001

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