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cannot load portal ; forbidden

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i have tried everything , checked url several times , rebooted stick rebooted modem ,just keep getting same error . I spoke with provider , he says all is good at his end also.  Now he is saying to do a software reset because buzz sticks are buggy. I am using Buzz 5 beta . Can i do a reset  or is that a bad idea.

thanks in advance

2 minutes ago, smokens said:

Im using Mac

If you type the url in your address bar on phone or comp what message do you get?

Edited by nbs.

  • Author

So im talking with provider told him looks like problem is at his end , hes looking into it . Can i still do a reset  on stick or is that not a good idea. Ive had the stick for like 5 moths . Im going to wait to see what he says . i have a box working now with different provider , tried that info on the stick and it says  wrong password . So im wondering if its the stick.

  • Author

Ok , so i did a reset and started from scratch. All good everything working . thanks for the help. It was the stick , tricky little thing.

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