Tried to open Google Play Store app after many months of no using it.  When attempting to run the app, I just get a black screen and only pressing home button will recover.  I tried cleaning cache and data and fore stopped, restarted the X5.  No change.  Non of the search results on this topic produced any approached that fixed the problem.  Downloaded the Play Store bundle for Android 10+ and attempted to install Apk Installer which is evidently required to install their downloads.  I tried installing the APK Installer and thought it looked successful.  I didn't show as an installed app on the X5.  Clicking the Play Store downloaded file just brings up a pop-up to select an app to open -- only my browsers and Tivimate are shown as options -- not the APK Installer.

Does anyone have any other ideas how to re-install the play store apk ??  If not, I guess I'll just try alternate sources which usually will not be a frequent occasion.

 

 

 

 

 

 

 

 

=

weird

I just opened it and took update

is it listed in accounts?

I am having same issue with Google play I did get to a screen where it asked which account I used the mouse to say ok and it stayed at black screen 

Cyrowth

You can use file manager to load apk files

try to update it in aptoide

Did that said not compatible go to settings and uninstall updates I did that and tried other versions and no go

came across this

 

Clear cache & data from Google Play Services

1. Open your device's Settings app.
2. Tap Apps.
3. If you can't find "Google Play Services," tap See all apps.
4. Tap Google Play Services.
5. Tap Storage & cache Clear cache.
6. Tap Clear storage Clear all data Delete.

Ill try that after supper 

No difference

Also keyboard on chrome not working properly

how about this?

 

1. Clear Cache and Data:

• Open your device's Settings.
• Go to Apps or Apps & Notifications.
• Find and tap on Google Play Store.
• Tap Storage.
• Tap Clear Cache and then Clear Data.
• Restart your device

I tried that one earlier with no luck

I'm going to reset it later and report back

nbs, will wait to hear how you make out.  Are you planning to do a total factory reset of the X5 ??  That is probably more than I would be willing to do.  I did try dishuser's most recent suggestion with no luck.  Was hoping that the apk I downloaded from APKTime.com would be a solution.  But can't get their installer app to install.

I backed up my servers and settings to usb and did a soft reset

I waited until chrome reinstalled and then restored my settings and server info

Google play is now working

Edited March 21, 20251 yr by nbs.

nbs,

What is a soft reset ?  What settings did you back up and restore ?  Did you have to re-install all your apps or is there a way to backup the overall system ?

6 minutes ago, cyrowth said:

nbs,

What is a soft reset ?  What settings did you back up and restore ?  Did you have to re-install all your apps or is there a way to backup the overall system ?

soft=factory reset

you can can only back up server settings

you will have to reload apps

I had this issue about six weeks ago. I traced the problem down to the last Play Services update. If you uninstall the update login to accounts will work again. However if you have Play Store auto update on (or use Aptoid update) eventually Play Services updates itself and the login will fail again. For now I've turned off auto update, and hopefully Google will get this fixed.

my bro finally got back to me

his worx