December 27, 20214 yr So I recently got this box and the first day I synced the remote without struggle but I noticed after a while the remote started to un sync and the buttons would no longer work. I followed the steps again to sync the remote and it is no longer syncing I’ve tried these same steps i did yesterday but the only buttons that seem to work are the power and source . Is there a way to troubleshoot the remote or anything I need help ASAP
December 27, 20214 yr Even if it's not paired remote should still work as a IR remote Go to remote and accessories and unpair the remote then try to pair it again
December 27, 20214 yr Author 12 minutes ago, nbs. said: Even if it's not paired remote should still work as a IR remote Go to remote and accessories and unpair the remote then try to pair it again none of the buttons are working but power and source , they are the only two that turn blue when pressed. I don’t think initially paired it correctly by going to settings and pairing it so maybe that’s why i un synced . Now I’m following the steps multiple times . First starting with entering learning mode, syncing 2-3 keys then short pressing tv power + source to exit learning mode . I’ve done this about 6 times and the remote refuses to work . I’m not sure what to do if I can’t use the remote on the box to get on settings and sync it
December 27, 20214 yr i would suggest doing a hard reset and start from scratch You dont enter learning mode to pair remote
December 27, 20214 yr Author 2 minutes ago, nbs. said: i would suggest doing a hard reset and start from scratch You dont enter learning mode to pair remote How would I go about doing a hard reset?
December 27, 20214 yr https://stbtalk.com/index.php?/topic/300-factory-reset-hard-reset-xr4500-xrs4500/ Edited December 27, 20214 yr by nbs.
December 27, 20214 yr it can be a little tricky I suggest getting the feel for the reset button before plugging in buzz unit
December 27, 20214 yr Unplug the buzz for a few minutes Power back on and see if remote works Unfortunate you will likely have to do a reset and remote may work fine after If not you will have to contact buzz
December 27, 20214 yr Author 5 minutes ago, nbs. said: Unplug the buzz for a few minutes Power back on and see if remote works Unfortunate you will likely have to do a reset and remote may work fine after If not you will have to contact buzz Is there a number or email that I can contact buzz on?
December 27, 20214 yr when the remote stops working remove the batteries for 10 seconds, that should do the trick.
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