Hi my buzz tv4500 was not respoding to the remote so i bought the ARQ100 remote  now the box works other than i cant turn it on or off unless i unplug the box . Then once i plug it back in everything works until such time to shut it off and it wont until i unplug it does anyone else have the same

Did you ever contact buzz support?

On 10/17/2021 at 8:23 AM, sal61 said:

Hi my buzz tv4500 was not respoding to the remote so i bought the ARQ100 remote  now the box works other than i cant turn it on or off unless i unplug the box . Then once i plug it back in everything works until such time to shut it off and it wont until i unplug it does anyone else have the same

The ARQ100 Remotes power button is IR

So you would need to point it towards the box when pressing it, in order for it to work.

I'm having the same issue with the green STB button.  It will not turn xrs4500 box on or off.  I point it at the box and still not working. I've tried turing bluetooth off on box and unpairing old remote BT100.

Thank you,

 

1 hour ago, Ray said:

I'm having the same issue with the green STB button.  It will not turn xrs4500 box on or off.  I point it at the box and still not working. I've tried turing bluetooth off on box and unpairing old remote BT100.

Thank you,

 

are you using the arq-100?

if so turning bluetooth off or on doesn't matter since except for power and source buttons are it's wifi

Yes, I'm using arq-100. green stb button IR doesn't seem to work.

 

arq-100 v1 or v2?

how do I tell the difference? I just bought it 3 months ago. Assume v2?

 

 

Edited August 2, 20224 yr by Ray

did the button ever work?

yes. I programed tv button to turn tv on and off.  The buzztv box would turn off when I turned off the tv.  But I still had to use the green stb button on arq-100 to turn the box on.  And red tv button to turn on the tv.

Edited August 2, 20224 yr by Ray

and that picture of the arq-100 v2 is exactly like the one I have.

do you have cec on or off?

It is off.  CEC is turned on for HDMI 3 on my tv, But the 4500 is connected to HDMI1 which is not cec enabled.

FYI, when I turn off tv using the red tv button, it no longer turns off the 4500 box. I turned cec back on and they both turn off, But I still can't turn on 4500 box.

contact buzztv for support

ok

 

I have a service request out to BuzzTv.  Thanks for your time and help.

3 minutes ago, Ray said:

I have a service request out to BuzzTv.  Thanks for your time and help.

anytime

good luck

does your bt-100 still work?

Well, that's another thing.  I removed arq100 usb dongle, rebooted and tried bt100. It didn't work.  I used arq100 to turn on bluetooth, rebooted. Bt100 worked on bluetooth but still green stb button would not turn 4500 box on or off.  It seems IRQ on the 4500 box is not working?? I'm just using the arq100 for now and using the power chord to turn box on and off.

is there anything that could be obstructing IR sensor?

No. It's clear. I even walked closer to STB and pointed remote at box within 1ft.  

IR is working on remote because it turns off my tv using IR.