Sandra

Thank you.

Okay , so the Catch Up works for every show that was on today . Just not from past days . Is this because it’s a brand new box ? Or is there a setting I should change ?

Thank you. They just provide the box preconfigured. This is the third box I’ve gotten , so surely it must be on their end ? I’ve gotten boxes from them for the past 4 years with no problems .

Thank you for that. How do I find that information? It’s a B5 , MAC: S/N: I’m seriously ready to throw the box out the window!

Sorry , I should have mentioned that I did that. Once I did , the portal wouldn’t load. I got a new box today , but still having the same problem. This is actually the third box I’ve had since Wednesday.

Yes , it did. When I hit the Ok button , it says “ Loading “ , then the screen freezes up. I got a new box today and am having the exact same issues.

Thank you both. I talked to the service provider and they don’t seem to know why it isn’t working. I’m exchanging the box for a new one.

Hello , I just got the B5 box and am having an issue with the Catchup feature. I like to go back and watch shows I missed earlier, so I use this feature a lot. It worked fine for the first couple of hours that I had the box set up , but then it stopped working. I could also go to the Guide and scroll back to shows that were on earlier. That no longer works either. I didn’t change a single setting. The only thing I did was add some tv shows and movies to my favourites on VOD. When I try the feature under the Live tv shows , the shows listed have a 3/4 sized circle with an arrow in the middle ( like a “ Play “ symbol. What does this mean ? It seems to come and go. Thank you in advance for any help!