Timmy

I have a buzz TV 4500 it’s starting to act up when I go to lie TV and push the channel it just stays blank. The TV channel will not come in when I go to movies and click on any of the movies and says live stream not available. i’ve tried resetting the box by unplugging the power for a couple of minutes and re-plugging it in. It has not changed anything. I did a check for updates it’s updated. I checked the Internet. It’s hooked up to the Internet. I even unhooked my Internet modem for five minutes, plugged it back in waited five minutes and then unplugged my buzz 4500 box and plugged it back in and still did not work somebody should jested I should do either a factory reset or a hard factory reset can anybody confirm if this will fix the issue? And what are the steps I need to do to do either one of these factory resets