Melle

It’s sitting on the shelf so no overheating. It doesn’t say shutting down, just goes back to the buzz5 screen, then gives the box that pops up, app stopped, close app are the 2 options, no matter what you choose, I just restarts again. Y’all I guess I’ll have to hard reset (sad didn’t want to lose my setting but that’s life).

Anyone else having issues with their box shutting down and restarting, over and over, can’t even press anything. I’ve restarted and tried to unplug for a few seconds, but it keeps happening, then it will stop. (Happens at random). I have a xr4500 version 5.0.796, I’ve had nothing but problems since switching to buzz5, any help on to why the shutdowns and start ups keep happening?

Thank you all for your amazing help! It worked!!! I am so happy!! Thanks again 👏🏽👏🏽

Ok thank you @nbs. so I guess I’m just waiting for my service provider to…provide lol

Do I have to do a hard reset after they reset the MAC?

Ok will do, I’ll let you know how it goes, thanks so much.

I have an XR4500, running on buzz5 version V20220106(IPTV 5.0.769). we’ve had nothing but issues since updating to buzz5, and we’ve had in the last month issues with it disconnecting from the server. That issue has stopped, we turned it on last week and it would freeze on the buzz start up screen, I did a reset, and now I’m getting an incorrect username or password message and can’t do anything. Ps my knowledge not expert, but Im struggling to figure this out, any help would be appreciated!!