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Loosing sound

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Anyone notice the sound loss lately on some severs using the buzz xr 4000

my other boxes not related to buzz are fine 

Freinds buzz xr 4000 same also 

1 hour ago, Rinny1 said:

Anyone notice the sound loss lately on some severs using the buzz xr 4000

my other boxes not related to buzz are fine 

Freinds buzz xr 4000 same also 

Which Player are you using when this happens

Default or Secondary?

  • Author

Default player just loosing sound

secondary player will lock up with the circle ⭕️ 
 

12 plus boxes all different ISP

 

just weird 

lately been awesome this started 5 days ago 

seems this is somehow server related but maybe not totally.

With a certain server, the sound will drop if and when the channel has a glitch (a short freeze for example).  After the freeze or other glitch has gone away, the sound is gone.

The sound comes back with a channel zap (change channel up and then back).

Seems this only happens with the 4000 model thou (s what Rinny has told me) and not other boxes with same setup.

 

 I am working with Rinny in private, to test some things.

I will be testing how other boxes act and how this 4000 I have here acts (with that certain channel access).

I have not seen the issue here on this 4000 but my channel access is not the same as what Rinny has, so once I get that handled, then testing will resume.

I'm having a similar issue but only on some channels.  On my Buzz 3000 box, I can watch BBC Canada without any issues but on my XRS4000 box, it has no sound.

 

17 minutes ago, ledfoot said:

I'm having a similar issue but only on some channels.  On my Buzz 3000 box, I can watch BBC Canada without any issues but on my XRS4000 box, it has no sound.

 

On 4000 when you're watching that channel with no sound
Can you press the Green button 
The Subtitles and Audio menu will appear

 

Under Audio do you have another option besides just disabled?

  • Author

I tried everything it’s a buzz 4 app related!

all xr 4000

xr 4500

testing all have the same problems loosing sound 

21 hours ago, allaboutbuzz said:

On 4000 when you're watching that channel with no sound
Can you press the Green button 
The Subtitles and Audio menu will appear

 

Under Audio do you have another option besides just disabled?

This resolved my issue.  I had to select "Track 1" for this channel under options.  It's strange that it happened to this channel only.

Thank you.

  • Author

Buzz 3000 fine for sound also 

just the buzz4 app having problems 

 

other boxes tested no problems 

different brands some 6 years old to brand new no sound loss 

 

on that server  we talking about 

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