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apps nor working

b2vwild
in XPL3900

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I have a buzztv xpl3900 version 7.12 kernel version 3.14.29 updated on nov 21 2018 . about 4 days ago one of the apps stop working in this box and another 4500 , I have delete many times the app from both boxes ,the provider send the app again to install and says is nothing wrong in their part , before they stop working ,every time I will put the box on this particular app was opening by itself, I don't have a ton of app I delete kodi ,crome a few that I don't use but nothing happen , can you suggest any idea please, thanks.

PS; All of this is hard wired

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