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Subtitles not working

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Hello i have one problem with subtitles on all my providers on my G-serie buzztv6 some channels have have subtitles and when i choose the subtitle i want it doesnt come up but i know the subtitle is there because on my formuler gtv device is showing up is this an bug or is it something wrong on the player and why can we not choose an another video Player for live tv just for vod and is it coming an update for subtitles?//Best Regards Alf 

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