Catch up is not working. Doesn’t do anything. Previously, I’ve had it say file not supported or streaming not available.  Currently when I try to click on a program to watch that isn’t live it just pauses the live stream and nothing happens.
 

I’ve tried multiple channels

Post more info Firmware  software  ,stream settings,media player 

Firmware V20230815

iptv version 5.0.935

live set to Primary, tried back up 

not sure what the media player is.

first buzz tv for me and first time ive had a pronged issue

does it have the catchup symbol showing for those channels?

Yes it does.

it is also channels i routinely use for catch up

are you doing it from guide?

Yes. Pick the channel then scroll for example the F1 race from earlier today. Click on it, which would normal load the program. 

Is stream set to hls or ts?

Unsure how i find that out

4 minutes ago, Scott said:

Unsure how i find that out

settings/configuration/stream format

also are you using primary player?

I have no issues using catchup

but that relies on the server storing past programs

 

Stream format not an option that i can find.

 

i never have had issues using catch up in the past

have you always used a mac account?

Always.

had this for about a year. Never made any changes to anything

7 minutes ago, Scott said:

Always.

had this for about a year. Never made any changes to anything

I'll have a trial account for mac set up on the service I use to determine if it's a buzztv or service issue

catchup worx on mac

went back over 7 hours as a test

it's your service

Service being who i pay for buzztv?

15 minutes ago, Scott said:

Service being who i pay for buzztv?

no

who you pay for iptv

Got it. 
i can go see them tomorrow